A display name that includes DBCS characters is broken in the one-off address when an e-mail message is delivered to Exchange Server 2003 through Exchange Server 2003 Connector for Lotus Notes

Consider the following scenario. An e-mail message from a Lotus Notes server is delivered to a server that is running Microsoft Exchange Server 2003 through Microsoft Exchange Server 2003 Connector for Lotus Notes. In this e-mail message, the recipient name includes double-byte character set (DBCS) characters. In this scenario, the display name of the recipient is broken in the Simple Mail Transfer Protocol (SMTP) one-off address in Exchange Server 2003. If you use Microsoft Outlook or Microsoft Outlook Web Access to view the e-mail message, the display name of the recipient appears as a series of numbers, for example "=xxxx=xxxx=xxxx=xxxx". In this example, "x" is a number. However, you expect the display name to be "DBCS Name <user_name@domain_name.com>".

This problem occurs because Exchange Server 2003 Connector for Lotus Notes uses the wrong code to process the display name of the recipient when the connector processes the SMTP one-off address.

To resolve this problem, install the latest version of Exchange Server 2003 Connector for Lotus Notes. To obtain the latest version of this connector, visit the following Microsoft Web site:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following items must be installed before you install this hotfix:

• Microsoft Exchange Server 2003 Service Pack 2 (SP2)
• Lotus Notes Client 6.x
• Microsoft Windows Server 2003 Service Pack 1 (SP1)

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services are automatically stopped and restarted when you apply this hotfix:

• Microsoft Exchange Connectivity Controller
• Exchange Server 2003 Connector for Lotus Notes and all dependent services.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

A one-off address is an address that does not resolve against a recipient object in Active Directory.