You cannot change or delete a customer relationship that is created by another user in Microsoft Dynamics CRM 3.0

When you try to change a customer relationship that is created by another user in Microsoft Dynamics CRM 3.0, the Customer Relationship dialog box opens as "read-only" even though your role has organization-level permission. Therefore, you cannot change the customer relationship.

Additionally, you cannot delete the customer relationship by clicking Delete Customer Relationship because the Actions menu is missing in the Customer Relationship dialog box.

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

The hotfix that is included in this article also addresses the issue that is documented in the following Microsoft Knowledge Base article: