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Error message when you try to update a Microsoft Windows-based computer: "0x80070002"
View products that this article applies to.
When you try to update a Microsoft Windows-based computer by using any of the following Microsoft tools, you may receive error code 0x80070002:
- The Windows Update Web site
- The Microsoft Update Web site
- The Inventory Tool for Microsoft Updates (ITMU) for Microsoft Systems Management Server (SMS) 2003
- Software Update Services (SUS) 1.0
- Windows Server Update Services (WSUS) 2.0
In some scenarios, you may receive error code 0x80070002 if the computer is running a minifilter-based product that uses the Microsoft Filter Manager technology. Filter Manager may return a STATUS_OBJECT_NAME_NOT_FOUND value instead of a STATUS_OBJECT_PATH_NOT_FOUND value. Therefore, you experience the problem that is described in the "Symptoms" section.
Note The 0x80070002 error code has other causes. For more information about how to determine whether you are affected by this problem, see the "More Information" section.
Note The 0x80070002 error code has other causes. For more information about how to determine whether you are affected by this problem, see the "More Information" section.
Microsoft Windows Server 2003 update information
A resolution for this problem is available on the Windows Update Web site, on the Microsoft Update Web site, and from the Microsoft Download Center.Obtaining the package file
To get the stand-alone package for this update, go to the Microsoft Update Catalog website.For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this update package, your computer must be running one of the following operating systems:- A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1).
- An Itanium-based version of Windows Server 2003 with SP1.
- A version of Windows Server 2003 R2.
- An x64-based version of Windows.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.Microsoft Windows XP update information
A resolution for this problem is available on the Windows Update Web site, on the Microsoft Update Web site, and from the Microsoft Download Center.Obtaining the package file
The following file is available for download from the Microsoft Download Center:
Windows XP
Download the Update for Windows XP (KB922582) package now.Release Date: September 12, 2006
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Microsoft Windows 2000 update information
Under the Microsoft Support Lifecycle policy, Microsoft provides security update support though Mainstream Support phase for Consumer, Hardware, Multimedia, and Microsoft Dynamics products. Microsoft also provides security update support through the Extended Support phase for Business and Developer products. These security updates apply only to the supported service pack level for these products. To make sure the continued functionality of Windows Update, and to make sure that customers remain protected, Microsoft has issued a hotfix and security advisory for Windows 2000. For more information about the Microsoft Support Lifecycle policy, visit the following Microsoft Web site:Obtaining the package file
A resolution for this problem is available on the Windows Update Web site, on the Microsoft Update Web site, and from the Microsoft Download Center.The following files are available for download from the Microsoft Download Center:
Windows 2000
Download the Update for Windows 2000 (KB922582) package now.Release Date: September 12, 2006
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this update package, your computer must be running Microsoft Windows 2000 with Service Pack 4 (SP4) and a hotfix that is described in one of the following Microsoft Knowledge Base articles:891861 Update Rollup 1 for Windows 2000 SP4 and known issues
905590 A hotfix is available to add the new Filter Manager feature to computers that are running Windows 2000 Service Pack 4
Note You can integrate the 922582 hotfix into the Windows 2000 SP4 installation source files. However, you must do this before you integrate the updates that are described in the Windows 2000 prerequisites sections of Microsoft Knowledge Base article 891861 and of Microsoft Knowledge Base article 905590. You must do this because the hotfix integration uses the order of first in, last out.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
828930 How to integrate software updates into your Windows installation source files
Restart requirement
You must restart your computer after you apply this hotfix.Hotfix replacement information
This hotfix does not replace any other hotfixes.Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
How the problem that is described in the "Symptoms" section affects the installation of this update
This update will be installed correctly even if the computer is already affected by this problem. However, you may not be to install other updates until you install this update.Filter manager and minifilters
The Filter Manager is a file system filter driver that Microsoft provides. This filter driver simplifies the development of third-party filter drivers. Filter Manager solves many of the problems with the existing legacy filter driver model. For example, Filter Manager can control load order through an assigned altitude. A filter driver developed to the Filter Manager model is called a minifilter. For more information about File System Filter drivers, visit the following Microsoft Web page:Operating systems in which Filter Manager is available
Filter Manager is available in the following Microsoft operating systems:- Windows XP Service Pack 2 (SP2)
- Windows Server 2003 SP1
- Windows Server 2003 R2
- All x64-based versions of Windows
- Windows 2000 SP4 and the hotfix that is described in one of the following Microsoft Knowledge Base articles:905590 A hotfix is available to add the new Filter Manager feature to computers that are running Windows 2000 Service Pack 4
How to determine whether you have a minifilter installed
To determine whether you have a minifilter installed, follow these steps:- Click Start, click Run, type cmd, and then click OK.
- Type fltmc.exe, and then press ENTER.
The following example shows a legacy filter and minifilters:
Filter Name Num Instances Frame
------------------------------ ------------------ --------
TestLegacyFilter <Legacy>
TestMiniFilter1 4 1
TestMiniFilter2 0 0
In this example, TestLegacyFilter is a legacy filter. TestMiniFilter1 and TestMiniFilter2 are minifilters.
The following example shows only minifilters:
Filter Name Num Instances Frame
------------------------------ ------------------ --------
TestMiniFilter1 4 1
TestMiniFilter2 0 0
In this example, TestMiniFilter1 and TestMiniFilter2 are minifilters.
How to determine whether you are affected by this problem
If you experience the symptoms that are described in the "Symptoms" section, and you have a minifilter installed on the system, you may be affected by this problem.Note We recommend that you install this update even if you do not have any minifilters installed. This is because we expect increased adoption of minifilter technology when Microsoft Windows Vista releases. If you install the update now, you will not be affected by this problem even if you install a minifilter-based product in the future.
Applications that install minifilters
Many companies are working on minifilter-based products. We do not know how many minifilter-based products have been released. Common applications that can use minifilter technology are antivirus and encryption programs. However, a variety of other applications can use minifilter technology. For example, Microsoft File Server Resource Manager and Microsoft Data Protection Manager use minifilter technology.Known minifilters that cause this problem
The only minifilter-based application that we are currently aware of that can cause this problem is the Microsoft File Server Resource Manager (FSRM). FSRM is available only in Windows Server 2003 R2 and in Microsoft Windows Small Business Server 2003 R2.Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Applies to:
- Microsoft Windows Server 2003 Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003 Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003 Datacenter x64 Edition
- Microsoft Windows Server 2003 Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003 Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003 Enterprise x64 Edition
- Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
- Microsoft Windows Server 2003 R2 Datacenter x64 Edition
- Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
- Microsoft Windows Server 2003 R2 Enterprise x64 Edition
- Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
- Microsoft Windows Server 2003 R2 Standard x64 Edition
- Microsoft Windows Server 2003 Standard Edition (32-bit x86)
- Microsoft Windows Server 2003 Standard x64 Edition
- Microsoft Windows Server 2003 Web Edition
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