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The Microsoft Dynamics CRM client for Outlook stops responding when you promote an e-mail message

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Symptoms

When you promote an e-mail message in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the Microsoft Dynamics CRM client for Outlook stops responding. If you have turned on platform tracing, you also receive an error message in the trace log file that resembles the following error message:
[2006-03-16 16:25:36.837] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::GetTrackingDataFromSharedMemory File: c:\crmv3rtm\src\application\outlook\addin\emailhelper.cpp Line: 167 >hr = 0x80004005
[2006-03-16 16:25:37.478] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::OnStoreNotify() received a notification of type 4 Function: CMAPIEventsListener::OnStoreNotify File: c:\crmv3rtm\src\application\outlook\addin\mapieventslistener.cpp Line: 384
[2006-03-16 16:25:37.618] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CInspectorWrapper::ItemClose File: c:\crmv3rtm\src\application\outlook\addin\inspectorwrapper.cpp Line: 273 >hr = 0x80004004

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Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

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More information

For information about performance tuning for CRM 3.0, see the following white paper:
Optimizing the Performance of Microsoft Dynamics CRM 3.0 White Paper
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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Keywords: KB921653, kbmbsmigrate, kbqfe, kbhotfixserver, kbmbsemail, kberrmsg

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Article Info
Article ID : 921653
Revision : 5
Created on : 7/12/2007
Published on : 7/12/2007
Exists online : False
Views : 455