To resolve this problem, use Microsoft Exchange Server MAPI
Editor (MFCMapi) to delete the orphaned entry from the System mailbox. Then,
restart the Microsoft Exchange Information Store service.
Use MFCMapi to delete the orphaned entry
To use MFCMapi to delete the orphaned entry, follow these steps:
| 1. | Download the MfcMapi.exe file. Then, copy the MfcMapi.exe file to the
Exchange server.
The following file is available for download from the Microsoft Download
Center:
 Download
the MfcMapi.exe package now.
Release Date: June 7, 2006
For more information
about how to download Microsoft support files, click the following article
number to view the article in the Microsoft Knowledge Base: 119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help prevent
any unauthorized changes to the file.
|
| 2. | Start MFCMapi, and then click
OK. |
| 3. | On the Session menu, click Logon
and Display Store Table. |
| 4. | Click to select the Microsoft Exchange
Server check box, and then click Next. |
| 5. | In the Microsoft Exchange server box, type
the name of the Exchange server. In the Mailbox box, type
Administrator, and then click Next.
Note To log on, you must use an account that has Exchange Full Administrator
permissions. |
| 6. | Click No, and then click
Next. |
| 7. | Click the Mailbox �
Administrator entry. |
| 8. | On the MDB menu, click Get mailbox
table. |
| 9. | In the Server name box, type the name of
the Exchange server, and then click OK. |
| 10. | In the upper pane, double-click the
SystemMailbox{GUID}
entry. |
| 11. | Expand Root Container, expand Top
of Information Store, and then expand
StoreEvents. |
| 12. | Double-click internal. A new window opens.
The GUIDs of all mailboxes that are registered on the Auto Accept Agent are
displayed in the upper pane. |
| 13. | In the upper pane, select each entry. Do this one
at a time. |
| 14. | In the lower pane, locate the six
PTSTRING8 entries for the deleted mailbox. |
| 15. | Identify the PTSTRING8 entry that contains
the name of the deleted mailbox.
Note There are six PTSTRING8 entries for each mailbox
entry. One of these entries identifies the mailbox. This entry resembles the
following:file://./backofficestorage/Your_Domain_Name//MBX/Mailbox_Name/Inbox Note Mailbox_Name refers to the mailbox that the GUID entry represents. The GUID entry is in the
upper pane. |
| 16. | When you find a PTSTRING8 entry that contains the name of
the deleted mailbox, right-click the corresponding GUID entry in the upper pane,
and then click Delete Message. |
| 17. | Similarly, delete all other orphaned GUID entries that
represent deleted mailboxes. |
Restart the Microsoft Exchange Information Store service
After you delete the orphaned entries, you must restart the
Microsoft Exchange Information Store service. To do this, follow these steps:
| 1. | Click Start, click Run,
type services.msc, and then click
OK. |
| 2. | Right-click Microsoft Exchange Information Store
Service, and then click Restart. |
| 3. | Exit the Services snap-in. |