Internet Explorer 6 may stop responding and does not display images in a Web page on a Windows XP Service Pack 2-based computer

Consider the following scenario:

• You have a Microsoft Windows XP Service Pack 2 (SP2)-based computer that is running Microsoft Internet Explorer 6.
• You set the following temporary Internet file settings in Internet Explorer 6:
  • You select the Every visit to the page setting.
  • You set the Amount of disk space to use setting to 1 megabyte (MB).
• You configure Internet Explorer 6 to use only a single HTTP 1.1 connection.
• You significantly reduce network bandwidth on the computer, and the Web server takes longer than expected to respond to HTTP requests.

In this scenario, Internet Explorer 6 may stop responding when you visit a Web page. Additionally, no images are displayed in the Web page.

Note You do not experience this problem when you use Windows Internet Explorer 7.

After you install the hotfix that is mentioned in this Knowledge Base article, modify the Windows registry to enable the hotfix. See the "More information" section for information about how to modify the registry.

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP with Service Pack 2 (SP2) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP with Service Pack 2 (SP2) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you install the hotfix, you must modify the registry to enable the hotfix. To do this, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
   HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl
3. On the Edit menu, point to New, and then click Key.
4. Type the following, and then press ENTER:
   FEATURE_CHECK_FOR_BLOCKED_ITEMS_ON_ABORT_KB920605
5. On the Edit menu, point to New, and then click DWORD Value.
6. Type iexplore.exe, and then press ENTER.
7. On the Edit menu, click Modify.
8. Type 1 in the Value data box, and then click OK.
9. Exit Registry Editor.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: