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  2. When trying to run the Windows Genuine Advantage validation check located on the Windows Update web site, you receive the following error code: "0x80080299"

When trying to run the Windows Genuine Advantage validation check located on the Windows Update web site, you receive the following error code: "0x80080299"

Summary

When trying to run the Windows Genuine Advantage validation check located on the Windows Update web site, the following error message is displayed


Validation Incomplete: Unable to Perform Validation (Error Code 0x80080299)

You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.

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More Information

This issue may occur if the ActiveX Controls add-on is not installed or enabled. The ActiveX Controls add-on is required for the WGA validation check.

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Workaround

Confirm that the Windows Genuine Advantage Validation Tool add-on is enabled.
  1. Start Internet Explorer.
  2. On the Tools menu, click Manage Add-ons.
  3. Confirm the Windows Genuine Advantage Validation Tool add-on is displayed and is enabled.
  4. If disabled, select the appropriate add-on and click Enable, then click OK.
  5. Go to the Windows Update web site again to ensure that the validation process completes successfully.

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Keywords: kb, kbhowto

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Article Info
Article ID : 919868
Revision : 6
Created on : 8/19/2020
Published on : 8/20/2020
Exists online : False
Views : 80