A 32-bit program may not print colors correctly when it is running on a 64-bit version of Windows Server 2003 or on a 64-bit version of Windows XP

A 32-bit program may not print colors correctly when you print a file on a computer that is running a 64-bit version of Microsoft Windows Server 2003 or a 64-bit version of Microsoft Windows XP.

This problem occurs because one of the internal structures of the Graphics Device Interface (GDI) is incompatible with 32-bit programs that run on 64-bit versions of Windows.

The printer driver's DrvQueryColorProfile function receives invalid parameters. Therefore, the printer driver cannot select an ICC profile.

Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versionsWindows Server 2003, Itanium-based versions

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP Professional x64 EditionWindows XP Professional 64-Bit Edition (Itanium)

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

To confirm that you are experiencing this problem, follow these steps.

Note The following steps are for experienced users and for printer driver developers.

1. Click Start, click Control Panel, and then double-click Printers and Faxes.
2. Right-click the printer, and then click Properties.
3. On the Color Management tab, click Automatic.
4. On the General tab, click Printing Preferences, and then click Advanced.
5. Expand Color Control.
6. In the Color Matching list, click ICM on System, and then click OK.
7. Click OK two times.
8. Start Internet Explorer.
9. Start the WinDbg.exe tool.
10. Click File, click Attach to a Process, and then click Iexplorer.exe.
11. Click File, click Attach to a Process, and then click Slpwow64.exe.
12. In the bottom pane, type dt GDI32!QUERYCOLORPROFILEINPUT.
13. Type bp unidrvui!DrvQueryColorProfile to set a breakpoint at unidrvui!DrvQueryColorProfile.
14. In Internet Explorer, click File, and then click Print Preview.
    
    The debugger tool will break at unidrvui!DrvQueryColorProfile.
15. Verify the parameters of unidrvui!DrvQueryColorProfile.

You may find the parameters are incorrect. For example, the pvProfileData parameter may be NULL.

For more information about the WinDbg.exe tool, visit the following Microsoft Web site:For more information about the terms that are used in this article, click the following article number to view the article in the Microsoft Knowledge Base: