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The MOM service does not start and event 9014 is logged when you deploy a Microsoft Operations Manager 2005 agent to a domain controller that is running Windows Server 2008

View products that this article applies to.


When you deploy a Microsoft Operations Manager (MOM) 2005 agent to a computer that is running Windows Server 2008, you experience the following symptoms:
  • The MOM service does not start.
  • The following event is logged in the Application log:

    Event Source: Microsoft Operations Manager
    Event ID: 9014
    Event Cateory: None
    Event Type: Error
    User: N/A
    Computer: ComputerName
    Description: The Microsoft Operations Manager service (MOMService.exe) terminated due to an unhandled exception. It will attempt to restart itself.

You experience this problem if the Windows Server 2008-based computer where you install the MOM agent is configured as a domain controller.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
32-bit, x86 version
File nameFile versionFile sizeDateTimePlatform
momengine.dll5.0.2911.341,646,91206-Jul-200603:10Not Applicable
momhost.exe5.0.2911.3461,24806-Jul-200603:10Not Applicable
64-bit, IA64 version
File nameFile versionFile sizeDateTimePlatform
momengine.dll5.0.2911.346,067,52006-Jul-200621:37Not Applicable
momhost.exe5.0.2911.34192,83206-Jul-200621:37Not Applicable

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbbug, KB919154

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Article Info
Article ID : 919154
Revision : 4
Created on : 10/9/2011
Published on : 10/9/2011
Exists online : False
Views : 426