A third-party SCSI or RAID driver may be saved with incorrect file attributes

You may experience the following symptoms regarding file attributes for a third-party SCSI driver or for a redundant array of independent disks (RAID) driver:

• The driver file incorrectly has the following attributes:
  • Read-only
  • System
  • Hidden
  • Offline
• The Created attribute may incorrectly contain the time and date that the driver was installed. Alternatively, this attribute may be empty.
• If you run the dir command, the file size incorrectly appears in parentheses.

Note These symptoms do not affect the performance of the driver. The driver works correctly. Only the file attributes are affected by this problem.

Additionally, if you run the dir command, the file size for Offline attribute appears in parentheses. For example, the file size may appear as follows:

This problem may occur if the following conditions are true:

• You press F6 to install a third-party SCSI driver or a RAID driver. You do this during the installation of one of the versions of Windows that is listed in the "Applies to" section.
• The text-mode Setup program (Setupdd.sys) incorrectly sets file attributes for the third-party SCSI driver or for the RAID driver.

This problem occurs because the text-mode Setup program (Setupdd.sys) on the Windows installation CD sets incorrect file attributes for a third-party SCSI driver or for a RAID driver.

To work around this problem, use the Attrib.exe command-line tool to reset the following attributes:

• Read-only
• System
• Hidden

To do this, use the attrib.exe -r -s -h command. For example, to reset the attributes of the C:\Windows\System32\Drivers\Adcd.sys file, type the following command at the command prompt, and then press ENTER: Note The Attrib.exe command-line tool cannot reset the Offline attribute. To reset the Offline attribute, use the Setup program from the installation disk when Windows is running.

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site: