Error message when you use Windows Media Player 10 to play online media files: "C00D11DA - Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license"

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Symptoms

When you use Microsoft Windows Media Player 10 to play online media files on a Microsoft Windows XP-based computer, you receive an error message that resembles the following:

C00D11DA - Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license.

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Cause

This issue occurs if the Digital Rights Management (DRM) system is corrupted on the computer.

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Resolution

To resolve this issue, run the Microsoft Fix it 50765 to automatically reset the DRM system.

To run the Fix it, visit the following site:

http://support.microsoft.com/kb/929642

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More Information

For more information about Windows Media technologies, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/bb676148.aspx

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Applies to:

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Keywords: kbentirenet, kbtshoot, kb

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Article Info

Article ID	:	916249
Revision	:	3
Created on	:	3/30/2017
Published on	:	3/30/2017
Exists online	:	False
Views	:	317

Microsoft KB Archive Search

Error message when you use Windows Media Player 10 to play online media files: "C00D11DA - Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license"

Symptoms

Cause

Resolution

More Information

Applies to: