An access violation occurs in the W3proxy.exe process when you enable link translation for a specified Web publishing rule on a computer that is running ISA Server 2000

You enable link translation for a specified Web publishing rule on a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2000 Service Pack 2 (SP2) or ISA Server 2000 Feature Pack 1. However, in this situation, an access violation occurs in the W3proxy.exe process.

Additionally, the following event is logged in the Application log:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: ISA
Description:
Faulting application w3proxy.exe, version 3.0.1200.365, faulting module LinkTrans.dll, version 3.0.1200.365, fault address 0x0000349a.

For more information, see Help and Support Center at http://support.microsoft.com

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have ISA Server 2000 SP2 or ISA Server 2000 Feature Pack 1 installed before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you must restart ISA services.

Hotfix replacement information

This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

To enable link translation for a Web publishing rule, follow these steps:

1. In the ISA Management console, click Internet Security and Acceleration Server, click Servers and Arrays, click the applicable array, click Publishing, and then click Web Publishing Rules.
2. In the details pane, right-click the applicable Web publishing rule, and then click Properties.
3. On the Link Translation tab, click Perform link translation, and then click OK.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.