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Error message that is similar to the following when a volume is dismounted on a Windows Server 2003-based computer: "STOP 0x0000003B SYSTEM_SERVICE_EXCEPTION"


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Symptoms

When a volume is dismounted on a Microsoft Windows Server 2003-based computer, you may receive an error message that is similar to the following:
STOP 0x0000003B SYSTEM_SERVICE_EXCEPTION

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Cause

This problem occurs if the device object that is associated with the volume is not deleted when the volume is dismounted. This prevents the reference counter from decrementing to zero. Eventually, this causes an error message that is similar to the error message that is mentioned in the "Symptoms" section. .

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the creation and destruction of file objects, click the following article number to view the article in the Microsoft Knowledge Base:
120170 Creation and destruction of file objects

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Keywords: kbwinserv2003presp2fix, kbclustering, kbtshoot, KB914215

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Article Info
Article ID : 914215
Revision : 6
Created on : 10/11/2007
Published on : 10/11/2007
Exists online : False
Views : 126