Error message when you try to install Microsoft Dynamics CRM 3.0: "The Web site for installing SQL Reporting Services was not found"

When you try to install Microsoft Dynamics CRM 3.0 on a Microsoft Windows Server 2003-based computer, the program is not installed. Additionally, you receive the following error message: Or, you may receive the following error message:

This issue may occur when Microsoft Internet Security and Acceleration (ISA) Server 2004 is also installed on the computer.

To resolve this issue, follow these steps.

Note If this issue occurs when you are running the V3.0 Environment Diagnostic Wizard, close the installation wizard. Restart the Microsoft CRM installation before you follow these steps.

1. Click Start, point to All Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.
2. Expand server_name.
3. Expand Web Sites.
4. Right-click Default Web Site, and then click Properties.
5. On the Web Site tab, click Advanced.
6. In the Multiple identities for this Web site box, click the identity that has an IP address of 127.0.0.1, and then click Remove.
7. In the Multiple SSL identities for this Web site box, click the identity that has an IP address of 127.0.0.1, and then click Remove.
   
   Note One regular identity and one Secure Sockets Layer (SSL) identity should remain.
8. Click OK to close the Advanced Web Site Identification dialog box.
9. Click OK to close the Default Web Site Properties dialog box.
10. Complete the steps that are listed in the following Microsoft Knowledge Base article:
    896861� You receive error 401.1 when you browse a Web site that uses Integrated Authentication and is hosted on IIS 5.1 or IIS 6
11. Complete the Microsoft CRM installation.
12. After the installation finishes, add the loopback identities to the default Web site. To do this, follow these steps:
    1. Click Start, point to All Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.
    2. Expand server_name.
    3. Expand Web Sites.
    4. Right-click Default Web Site, and then click Properties.
    5. On the Web Site tab, click Advanced.
    6. Under the Multiple identities for this Web site box, click Add.
    7. In the IP address box, type 127.0.0.1.
    8. In the TCP port box, type 80, and then click OK to close the Add/Edit Web Site Identification dialog box.
    9. Under the Multiple SSL identities for this Web site box, click Add.
    10. In the IP address box, type 127.0.0.1.
    11. In the TCP port box, type 443, and then click OK to close the Add/Edit Web Site Identification dialog box.
    12. Click OK to close the Advanced Web Site Identification dialog box.
    13. Click OK to close the Default Web Site Properties dialog box.

If the installation of Microsoft ISA Server 2004 has created a certificate on the default Web site that is named publishing.domain_name.domain_suffix, you may receive the following error message: Microsoft Windows Server 2003 Service Pack 1 (SP1) includes a loopback check security feature that is designed to help prevent reflection attacks on the computer. The 401 error message occurs because the name of the certificate does not match the name of the local computer.

For example, the name of the Windows Server 2003-based computer may be MySBSServer.domain_name.domain_suffix. However, the certificate that is created on the default Web site during ISA Server 2004 installation is named Publishing.domain_name.domain_suffix.

To resolve this issue, follow the steps that are referenced in step 10 of the "Resolution" section.