The offline address book regeneration operation fails, and event ID 9328 may be logged in Exchange Server 2003

When Microsoft Exchange Server 2003 tries to regenerate an offline address book, the operation fails. Additionally, the following event ID may be logged in the System event log on the server that is running Exchange Server 2003:

Event Type: Error
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9328
Date:
Time:
User: N/A
Computer:
Description: OALGen encountered file error 80070008 (internal ID 50002c3) while generating the offline address list for address list '\Global Address List'. Make sure there is enough disk space available. - Default Offline Address List

This problem may occur when an Exchange Server organization contains at least 1.5 million mail-enabled objects in the Active Directory directory service.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, you must have Microsoft Exchange Server 2003 Service Pack 2 (SP2) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File version	File size	Date	Time	Platform
Madmsg.dll	6.5.7650.14	1,342,976	20-Dec-2005	04:37	x86
Oabgen.dll	6.5.7650.14	110,080	20-Dec-2005	03:21	x86

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:For more information, click the following article number to view the article in the Microsoft Knowledge Base: