You may receive a Stop error when you scan for hardware changes after a snapshot of a LUN is created in Windows Server 2003

Consider the following scenario:

• You use the Microsoft SCSIport miniport driver in Microsoft Windows Server 2003 together with a host bus adapter (HBA).
• The HBA is connected to an Hewlett-Packard (HP) StorageWorks EVA8000 disk array.
• The EVA8000 disk array is configured to expose one non-grouped Logical Unit Number (LUN) to the host.
• A snapshot of the LUN is created. The snapshot makes the exposed LUN part of a Logical Unit (LU) group. Therefore, the exposed LUN starts to report the LU group ID in SCSI inquiry page 0x83.
• On the host, you click Scan for hardware changes in Device Manager to force a rescan.

In this scenario, you may receive a Stop error message on a blue screen. The parameters in the Stop error message vary. However, if Driver Verifier Manager is enabled, you may receive a Stop 0xD6 error message that is similar to either of the following: Note The parameter values vary.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Windows Server 2003 SP1 to install this hotfix.

Note x64-based versions of Windows Server 2003 do not require Windows Server 2003 SP1 to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the 895337 hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions

Windows Server 2003, x64-based versions

Windows Server 2003, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.