When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name

When you create a follow-up campaign response activity or a follow-up service activity in Microsoft Dynamics CRM, the Customer field is not automatically populated with the originating account name.

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base: This problem is fixed in Update Rollup 1 for the Chinese Simplified version of Microsoft Dynamics 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Installation Information

After you install this hotfix, clear the Microsoft Internet Explorer cache. To do this, follow these steps:

1. Start Microsoft Internet Explorer.
2. Click Tools, and then click Internet Options.
3. In the Browsing history area on the General tab, click Delete.
4. In the Delete Browsing History dialog box, click Delete Cookies, and then click Yes.
5. In the Delete Browsing History dialog box, click Delete Files, and then click Yes.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: