The Subject line of an e-mail activity may contain "&", "<", ">", or """ in Microsoft Dynamics CRM 3.0

You add a data field to the Subject line of an e-mail template in Microsoft Dynamics CRM 3.0. If you apply the template to an e-mail activity, the Subject line may show one or more of the following items:

• &amp;
• &lt;
• &gt;
• &quot;

This issue may occur when the text that is to be displayed on the Subject line of the e-mail activity contains any one of the following characters:

• Ampersand (&)
• Less than (<)
• Greater than (>)
• Quotation mark (")

For example, if you add the Account Name data field to the Subject line of an e-mail template and you create an e-mail activity for ABC & Company, the Subject line will contain the following text:

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base: This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: