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When you use a 32-bit program to print a document from a 64-bit version of Microsoft Windows, you may receive a Stop error message, or objects on the page are omitted


View products that this article applies to.

Symptoms

When you use a 32-bit program to print a document from a 64-bit version of Microsoft Windows, you may experience any of the following symptoms:
  • Some or all of the objects on the page are not printed. A blank page may be ejected from the printer.

    Note Some printer devices will not eject blank paper.
  • You may receive a Stop error message that is similar to one of the following:

    Stop error 1
    STOP 0x0000001E (parameter1, parameter2, parameter3, parameter4)
    KMODE_EXCEPTION_NOT_HANDLED
    Stop error 2
    STOP 0x00000050 (parameter1, parameter2, parameter3, parameter4)
    PAGE_FAULT_IN_NONPAGED_AREA
    Stop error 3
    STOP 0x000000D5 (parameter1, parameter2, parameter3, parameter4)
    DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL
    Note The parameter values vary.
The problem may occur only occasionally because the timing of the issue is very specific.

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Resolution

Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100� How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must be running one of the following operating systems to install this hotfix:
  • An x64-based version of Microsoft Windows Server 2003
  • An Itanium-based version of Windows Server 2003 with Service Pack 1
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2651610,30402-Mar-200620:23x64SP1SP1QFE
Win32k.sys5.2.3790.26514,530,17602-Mar-200620:23x64SP1SP1QFE
Wgdi32.dll5.2.3790.2651285,18402-Mar-200620:23x86SP1WOW
Windows Server 2003 with SP1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2651907,77602-Mar-200620:26IA-64SP1SP1QFE
Win32k.sys5.2.3790.26515,549,05602-Mar-200620:26IA-64SP1SP1QFE
Wgdi32.dll5.2.3790.2651285,18402-Mar-200620:26x86SP1WOW

Windows XP

Hotfix information

Prerequisites
You must be running the following operating system to install this hotfix:
  • Microsoft Windows XP Professional x64 Edition
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP Professional x64 Edition
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2651610,30402-Mar-200620:23x64SP1SP1QFE
Win32k.sys5.2.3790.26514,530,17602-Mar-200620:23x64SP1SP1QFE
Wgdi32.dll5.2.3790.2651285,18402-Mar-200620:23x86SP1WOW

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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More information

This problem may occur in the following scenario:
  1. You use Remote Desktop Connection or Terminal Services to connect to a 64-bit version of Windows.
  2. You print a document from a 32-bit program.
  3. You log off from the Remote Desktop Connection or from the Terminal Services session while the print job is still printing.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site: For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

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Keywords: kbautohotfix, kbwinserv2003sp2fix, kbqfe, kbexpertiseinter, kberrmsg, kbhotfixserver, KB911028

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Article Info
Article ID : 911028
Revision : 9
Created on : 10/11/2007
Published on : 10/11/2007
Exists online : False
Views : 140