- When you send an e-mail message from Microsoft Outlook, you receive the following error message: An error has occurred. For more information, contact your system administrator. Do you want to send the e-mail?
- When you promote an e-mail message in Microsoft Outlook, you receive the following error message: An error has occurred. For more information, contact your system administrator.
- When you send an e-mail message from Microsoft Outlook Web Access, you receive the following error message: Microsoft CRM Unhandled Error Details: Server Error in '/' Application.
- All e-mail functionality in Microsoft Dynamics CRM does not work. The Microsoft Dynamics CRM Exchange Router does not process e-mail messages.
E-mail messages are moved to the undeliverable folder in the sink e-mail account. Additionally, if the Platform Tracing process is enabled, the following error messages are logged in the trace log file.
Message 1Message 2SOAP Request failed:
Url:http://hvcphsvr01:5555/mscrmservices/Email.asmx
MethodName:CheckIncoming
Response:
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body>
<soap:Fault>
<faultcode>soap:Server</faultcode>
<faultstring>System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.NativeInteropProxy.CRMInteropEmailClass.CheckIncoming(CUserAuth& Caller, String MessageId, String Subject, String From, String To, String CC, String BCC, Int32& ReasonCode)
at Microsoft.Crm.ObjectModel.EmailService.CheckIncoming(String messageId, String subject, String from, String to, String cc, String bcc, Int32& reasonCode)
at Microsoft.Crm.WebServices.EmailWebService.CheckIncoming(String messageId, String subject, String from, String to, String cc, String bcc, Int32& reasonCode)
--- End of inner exception stack trace ---</faultstring>
<detail />
</soap:Fault>
</soap:Body>
</soap:Envelope>Additionally, an event that resembles the following is logged in the Application log on the server that is running Microsoft Exchange Server:CrmSoapExtension detected non-CrmException - report will be sent to Watson:
System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.NativeInteropProxy.CRMInteropEmailClass.CheckIncoming(CUserAuth& Caller, String MessageId, String Subject, String From, String To, String CC, String BCC, Int32& ReasonCode)
at Microsoft.Crm.ObjectModel.EmailService.CheckIncoming(String messageId, String subject, String from, String to, String cc, String bcc, Int32& reasonCode)
at Microsoft.Crm.WebServices.EmailWebService.CheckIncoming(String messageId, String subject, String from, String to, String cc, String bcc, Int32& reasonCode)Event Type: Error
Event Source: MSCRMExRouterService
Event Category: None
Event ID: 0
Date: 11/10/2006
Time: 4:47:18 PM
User: N/A
Computer: CRMServername
Description: Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceException: Verifying before delivery message in mailbox: crmmail failed (System.Web.Services.Protocols.SoapException: Server was unable to process request. - If the Dev Errors error logging process is enabled when you promote an e-mail message, you receive the following error message:Error Description: An Unexpected error occurred. Error Number: 0x80040216 Source File: Not Available Line Number: Not Available Request URL: http://CRM/Activities/email/edit.aspx
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