Information for Administrators
To manually install the correct security update, identify the name of the security update that you must install based on the Quartz.dll file and then manually install the correct security update in the manner that you choose.
To identify the name of the security update that you must install based on the Quartz.dll file, follow these steps:
- Click Start, click Run, type dxdiag, and then click OK.
- Click the System tab, and then note the DirectX version that appears in the System Information box.
- Click the DirectX Files tab, and then note the Quartz.dll file version information.
Use the following table to identify the name of the security update that you must install based on your operating system and your version of DirectX. If your version of the Quartz.dll file matches the version in the �File version of the Quartz.dll file when the correct update has been installed� column, you have already installed the correct security update. If the version does not match the version in this column, you still must install the correct update to resolve the issue that is mentioned in the "Symptoms" section.
Operating system | DirectX version | File version of the Quartz.dll file when the incorrect update has been installed | Name of the correct update that must be installed | File version of the Quartz.dll file when the correct update has been installed |
Windows 2000 Service Pack 4 | DirectX 9.0c | Within the range of 6.5.1.900 through 6.5.1.906 | Microsoft DirectX 9.0, 9.0a, 9.0b, and 9.0c when they are installed on Windows 2000 Service Pack 4 | 6.5.1.907 |
Windows 2000 Service Pack 4 | DirectX 8.1 | Within the range of 6.3.1.400 through 6.3.1.888 | Microsoft DirectX 8.0, 8.0a, 8.1, 8.1a, 8.1b, and 8.2 when they are installed on Windows 2000 Service Pack 4 | 6.3.1.889 |
Windows 2000 Service Pack 4 | DirectX 7.0 | Within the range of 6.1.9.726 through 6.1.9.731 | Microsoft DirectX 7.0 when they are installed on Microsoft Windows 2000 with Service Pack 4 | 6.1.9.732 |
Windows XP Service Pack 1 | DirectX 9.0c | Within the range of 6.5.1.900 through 6.5.1.906 | Microsoft DirectX 9.0, 9.0a, 9.0b, and 9.0c when they are installed on Windows XP Service Pack 1 | 6.5.1.907 |
Windows XP Service Pack 1 | DirectX 8.1 | Within the range of 6.4.2600.1106 through 6.4.2600.1737 | Microsoft DirectX 8.1 when they are installed on Microsoft Windows XP Service Pack 1 and Microsoft DirectX 9.0c when they are installed on Microsoft Windows XP with Service Pack 2 | 6.4.2600.1738 |
Windows Server 2003 | DirectX 9.0c | Within the range of 6.5.1.900 through 6.5.1.906 | Microsoft DirectX 9.0, 9.0a, 9.0b, and 9.0c when they are installed on Windows Server 2003 | 6.5.1.907 |
Windows Server 2003 | DirectX 8.1 | Within the range of 6.4.3790.0 through 6.4.3790.398 | Microsoft DirectX 9.0, 9.0a, 9.0b, and 9.0c when they are installed on Windows Server 2003 | 6.4.3790.399 |
After you identify the name of the security update that you must install, visit the following Microsoft Web site to locate that update: