The names of Japanese recipients are displayed as "?????" in a saved Outlook 2003 e-mail message

When you view an e-mail message that was saved as an .msg file in Microsoft Office Outlook 2003, the names of Japanese recipients are displayed as "?????."

This problem may occur if all the following conditions are all true:

• The message contains the name of a Japanese user in the recipient list.
• The message was sent by a Microsoft Outlook 2000 (Japanese) user.
• The message was received and then saved as an .msg file by an Outlook 2003 (English) user.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Exchange Server 2003 Service Pack 2 (SP2)

Note If you are running Exchange Server 2003 Service Pack 1 (SP1) or the original release version of Exchange Server 2003, see the "Exchange Server 2003 SP1 or the original release version of Exchange Server 2003" section.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 2 (SP2).

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Exchange Server 2003 SP1 or the original release version of Exchange Server 2003

Prerequisites

Because of file dependencies, this hotfix requires Exchange Server 2003 Service Pack 1 (SP1).

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: