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You receive error messages when you try to connect to a clustered printer from a Windows Server 2003 SP1-based computer


View products that this article applies to.

Symptoms

When you try to connect to a clustered printer from a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer, you receive the following error messages.

Message 1
Access is denied.
Message 2
Could not connect to the printer. You either entered a printer name that was incorrect or the specified printer is no longer connected to the server. Click Help for more information.
This problem occurs if the following conditions are true:
  • You try to connect to the clustered printer by using a virtual node name such as "\\HighlyAvailableNetworkName."
  • You try to connect to the clustered printer from a node that does not own the Print Spooler resource.
Message 3
The specified server name cannot be established. The server name is invalid or access is denied.

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Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Spoolss.dll5.2.3790.38081,92002-Aug-200521:22x86NoneRTMQFE
Spoolss.dll5.2.3790.249987,04002-Aug-200521:26x86SP1SP1QFE
Windows Server 2003, 64-bit Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Spoolss.dll5.2.3790.380235,00802-Aug-200522:42IA-64NoneRTMQFE
Spoolss.dll5.2.3790.2499253,95202-Aug-200522:42IA-64SP1SP1QFE
Windows Server 2003, 64-bit x64-based versions
File nameFile versionFile sizeDateTimePlatform
Spoolss.dll5.2.3790.2499167,42402-Aug-200522:42x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbwinserv2003sp2fix, kbqfe, kbHotfixServer, kberrmsg, kbbug, kbfix, kbwinserv2003presp1fix, kbprb, kbclustering, KB905518

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Article Info
Article ID : 905518
Revision : 3
Created on : 10/9/2011
Published on : 10/9/2011
Exists online : False
Views : 250