FIX: AS/400 print sessions may not print correctly when you configure the Host Print Service in Host Integration Server 2004 to use languages that are printed from right to left

In Microsoft Host Integration Server 2004, AS/400 print sessions may not print correctly when you configure the Host Print Service to use languages that are printed from right to left. For example, Arabic and Hebrew are languages that are printed from right to left. The characters in a word may be in the correct right-to-left order. However, the words as a whole are printed from left to right.

Note Languages that are printed right to left use Extended Binary Coded Decimal Interchange Code (EBCDIC) code pages. For example, Arabic uses the EBCDIC code page Arabic 20240. Hebrew uses the EBCDIC code page Hebrew 20420.

This problem occurs because the Host Print Service does not print a line of text for AS/400 print sessions as a whole unit. Instead, the AS/400 print sessions are printed word by word.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Before you apply this hotfix, you must apply a hotfix for the Trnsbidi.dll file. For more information about the hotfix for the Trnsbidi.dll file, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

If the AS/400 print data is not justified from right to left before printing, you may have to configure the CP420PhysicalStorage registry value. For more information about how to configure this registry value, click the following article number to view the article in the Microsoft Knowledge Base: For more information about a similar problem that occurred with 3270 print sessions, click the following article number to view the article in the Microsoft Knowledge Base: