The computer stops responding when you use the Hot Add Memory feature to add RAM in Windows Server 2003 with Service Pack 1

Consider the following scenario:

• You are using a computer that has a 64-bit chip set.
• The computer is running a 32-bit version of Microsoft Windows Server 2003 with Service Pack 1 (SP1).
• The computer has less than 4 gigabytes (GB) of random access memory (RAM) installed.
• You use the Hot Add Memory feature to add RAM to the computer.
• After you add RAM, the total amount of RAM is equal to or larger than 4 GB.

In this scenario, the computer stops responding. For example, when you use the Hot Add Memory feature to add 2 GB of RAM to a computer that already has 2 GB of RAM, the computer stops responding. Additionally, you may receive a "Stop 0x0000007F" error message in this scenario.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Windows Server 2003 SP1.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.