Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

A DNS server that is running Windows Server 2003 cannot resolve new A resource records


View products that this article applies to.

Symptoms

A Domain Name System (DNS) server that is running Microsoft Windows Server 2003 cannot resolve new host address (A) resource records when the following conditions are true:
  • There are already other resource records, such as mail exchanger (MX) resource records, for the host name.
  • The clients ask the same DNS server for other nonexistent records in the same domain.
Note This problem occurs not only for new A resource records, but also for any combination of existing and new records.

↑ Back to the top


Cause

This problem occurs because the negative cache entry never times out in the DNS server cache. In this scenario, other requests reset the negative Time to Live (TTL) attribute of the new DNS resource record with a fresh TTL value. The fresh TTL value is generated by another resource record.

↑ Back to the top


Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, after you install the hotfix, you must restart the DNS Server service.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Jul-2005  23:54  5.2.3790.368      423,936  Dns.exe          
Windows Server 2003 with Service Pack 1 (SP1), x86-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   12-Jul-2005  01:18  5.2.3790.2485     442,368  Dns.exe          
Windows Server 2003, Enterprise Edition for Itanium-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Jul-2005  23:50  5.2.3790.368    1,025,024  Dns.exe          IA-64
   11-Jul-2005  23:50  5.2.3790.368      423,936  Wdns.exe         x86
Windows Server 2003 with SP1, Enterprise Edition for Itanium-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Jul-2005  23:50  5.2.3790.2485   1,124,352  Dns.exe          IA-64
   11-Jul-2005  23:50  5.2.3790.2485     442,368  Wdns.exe         x86
Windows Server 2003, x64-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Jul-2005  23:50  5.2.3790.2485     758,272  Dns.exe          
   11-Jul-2005  23:50  5.2.3790.2485     442,368  Wdns.exe         

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

↑ Back to the top


More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top


Keywords: KB903720, kbqfe, kbHotfixServer, kbbug, kbfix, kbwinserv2003sp2fix, kbautohotfix

↑ Back to the top

Article Info
Article ID : 903720
Revision : 3
Created on : 10/9/2011
Published on : 10/9/2011
Exists online : False
Views : 239