FIX: You may receive an error message when you use the XML format to update a profile in Commerce Server 2002

When you use the XML format to update a profile in Microsoft Commerce Server 2002, the update operation may fail. When this problem occurs, you may receive an error message that is similar to the following: This problem occurs when any one of the following conditions is true:

�	The profile is stored as an ntext data type.
�	The profile exceeds 4,000 characters.

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

You must have Commerce Server 2002 Service Pack 3 (SP3) installed to apply this hotfix. For more information about service packs for Commerce Server 2000, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart Microsoft Internet Information Services (IIS) after you apply this hotfix To do this, run the following command at a command prompt:

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size     File name
   ----------------------------------------------------
   30-Jun-2005  07:21  4.5.3878.0  399,132  Mscsups.dll

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: