A rule to copy a message from the Inbox folder to a subfolder does not work after you register a synchronous store event sink in Exchange Server 2003

After you register a synchronous store event sink on the Inbox folder, a rule to copy a message from the Inbox folder to a subfolder does not work.

This problem occurs if the following conditions are true:

• You registered a synchronous store event sink on the Inbox folder to modify the subject of new incoming messages.
• You configured a rule that moves a copy of a message to a subfolder if the message meets a certain condition. For example, the rule might move a copy of the message to a subfolder if your name is in the To line or in the Cc line of that message.

When these conditions are true, the synchronous store event sink runs successfully. However, the rule to copy the message to a subfolder does not work. This problem only occurs if you create a rule to copy the messages that meet the condition. This problem does not occur if you create a rule to move these messages.

Additionally, all the following events are logged in the Application log.

Event 1033

Event Type: Warning
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1033
Description: The rule (# Rule Name #) with sequence number 10 is being ignored because it is disabled. The distinguished name of the owning mailbox is user1. Database"First Storage Group\Mailbox Store ( SERVER )".

Event 1037

Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1037
Description: Triggering the rule ( rule ) with sequence number 11. The distinguished name of the owning mailbox is user1. Database"First Storage Group\Mailbox Store ( SERVER )".

Event 1040

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1040
Description: The rule ( rule ) with sequence number 11 is being disabled due to errors encountered while applying the rule. The distinguished name of the owning mailbox is ---. Database"First Storage Group\Mailbox Store ( SERVER )".

Event 1042

Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1042
Description: Attempting to perform action 0 in rule ID 1-3C02. The type of action is Copy.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all other dependent services will be restarted when you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information about this problem in Microsoft Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base: