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  2. You receive a "Microsoft Internet Explorer has encountered a problem and needs to close" error when you try to open a Web page in Internet Explorer 6 with Service Pack 1

You receive a "Microsoft Internet Explorer has encountered a problem and needs to close" error when you try to open a Web page in Internet Explorer 6 with Service Pack 1

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Symptoms

In Microsoft Internet Explorer 6 with Service Pack 1 (SP1), you try to open a Web page that dynamically downloads a script from a URL. However, the script is not downloaded, and you receive the following error message:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

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Cause

This problem may occur when either of the following conditions is true:
  • The script cannot be downloaded from the URL that is specified. For example, the script does not exist at this URL.
  • The URL that is specified is not available. For example, the URL is invalid.

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Resolution

To resolve this problem, install security update 896727. For more information about security update 896727, click the following article number to view the article in the Microsoft Knowledge Base:
896727 MS05-038: Cumulative security update for Internet Explorer

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB901116, kbprb, kbtshoot, kbhtml, kberrmsg

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Article Info
Article ID : 901116
Revision : 5
Created on : 3/29/2007
Published on : 3/29/2007
Exists online : False
Views : 361