A character that has an umlaut appears as jumbled code in the Subject box of an e-mail message in Exchange Server 2003

Consider the following scenario:

• Your Microsoft Exchange Server 2003 organization contains a server that is running Novell GroupWise.
• The GroupWise server uses Original Equipment Manufacturer (OEM) codepage 437.
• You send an e-mail message from the GroupWise server. The Subject box of the e-mail message contains a character that has an umlaut. For example, the Subject box contains the word "�ffnen".

In this scenario, when the recipient receives the e-mail message, the character that has the umlaut appears as jumbled code.

To resolve this problem, install the following hotfix on the Exchange server on which the Connector for Novell GroupWise is running.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this software update requires Microsoft Exchange Server 2003 Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.