The Information Store service may stop responding in Exchange Server 2003 when you perform an IMAP search operation

When you perform an Internet Message Access Protocol (IMAP) search operation, the Information Store service may stop responding in Microsoft Exchange Server 2003.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   ----------------------------------------------------------- 
   21-Jun-2005  03:33  6.5.7233.28        82,944  Eximap4.dll      
   21-Jun-2005  03:34  6.5.7233.28        22,016  Expop3.dll       
   21-Jun-2005  03:35  6.5.7233.28        26,112  Exproto.dll            
   21-Jun-2005  02:55  6.5.7233.28        27,648  Febecfg.dll      
   21-Jun-2005  03:33  6.5.7233.28        23,040  Iisif.dll        
   21-Jun-2005  03:36  6.5.7233.28       133,632  Iisproto.dll     
   21-Jun-2005  03:36  6.5.7233.28        56,832  Imap4be.dll      
   21-Jun-2005  02:57  6.5.7233.28       122,880  Imap4fe.dll      
   20-Jun-2005  12:34  6.5.7233.28       119,296  Imap4svc.dll     
   21-Jun-2005  03:33  6.5.7233.28        27,136  Pop3be.dll       
   21-Jun-2005  02:57  6.5.7233.28        12,288  Pop3fe.dll       
   21-Jun-2005  03:30  6.5.7233.28        69,120  Pop3svc.dll      

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.