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  2. You receive a "Internet Explorer has encountered a problem and needs to close" error when you use Internet Explorer 6 to view a Web page that hosts an ActiveX control

You receive a "Internet Explorer has encountered a problem and needs to close" error when you use Internet Explorer 6 to view a Web page that hosts an ActiveX control

View products that this article applies to.

Symptoms

When you use Microsoft Internet Explorer 6 to view a Web page that hosts an ActiveX control, you may receive an error message that is similar to the following:
Internet Explorer has encountered a problem and needs to close.
When you click the link at the bottom of the message box to view the details, you receive an error signature that is similar to the following: 
Error signature:
AppName: iexplore.exe 
AppVer: 6.0.2800.1106 
ModName: mshtml.dll 
ModVer: 6.0.2800.1498 
Offset: 002291f4

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Cause

The issue occurs after you install security update 890923. This update is documented in Microsoft Security Bulletin MS05-020.

This issue occurs because the Mshtml.dll file does not correctly handle a null pointer.

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Resolution

Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows Server 2003 service pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, x64 versions



Date         Time    Version        Size        File name
----------------------------------------------------------
09-Jun-2005  19:43  6.0.3790.2461   5,932,544  Mshtml.dll       
09-Jun-2005  19:43  6.0.3790.2461   3,109,376  Wmshtml.dll

Windows Server 2003, x86 versions


Date         Time   Version        Size         File name
----------------------------------------------------------
09-Jun-2005  18:58  6.0.3790.2461   3,109,376  Mshtml.dll

Windows Server 2003 Service Pack 1

Date         Time   Version        Size         File name
----------------------------------------------------------
09-Jun-2005  20:58  6.0.3790.2461  3,109,376    Mshtml.dll

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Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows XP service pack 2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Internet Explorer 6 Service Pack 1



Date        Time   Version          Size        File name
----------------------------------------------------------
09-Jun-2005 22:10    6.0.2800.1510  2,704,896   Mshtml.dll

Internet Explorer 6 for Microsoft Windows XP Service Pack 2


Date         Time     Version        Size       File name
----------------------------------------------------------
13-Jun-2005  17:44    6.0.2900.2696  3,015,168  Mshtml.dll

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows Server 2003 Service Pack 2.

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More Information

For more information about security update 890923 for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:

890923 MS05-020: Cumulative security update for Internet Explorer

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx
For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx

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Keywords: kbqfe, kbhotfixserver, kbpubtypekc, kbbug, kbautohotfix, qfekb, kbentirenet, kbwinserv2003sp2fix, kb, kbfix

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Article Info
Article ID : 899812
Revision : 3
Created on : 3/30/2017
Published on : 3/30/2017
Exists online : False
Views : 422