FIX: You may receive a Windows File Protection error message when you try to install the Host Integration Server 2000 End User Client on a computer that is running Windows XP Professional SP2

If you try to install a Microsoft Host Integration Server 2000 End User Client on a computer that is running Microsoft Windows XP Professional Service Pack 2 (SP2) and that computer has been upgraded from Windows XP Professional Service Pack 1 (SP1), you may receive the following error message:If you click Cancel, you receive the following error message:The following events are also logged in the Application event log when this problem occurs:

This problem occurs because the Host Integration Server 2000 Setup program detects if the %Systemroot%\System32 folder contains the National Language Support (NLS) files that the Setup program requires. By default, Windows XP does not install the NLS files. Therefore, the Host Integration Server 2000 Setup program will try to install the NLS files.

This problem occurs when the Windows File Protection feature in Windows XP Professional SP2 detects that Host Integration Server 2000 is trying to install the NLS files. If the Windows File Protection feature cannot find the NLS files, you receive the error messages that are mentioned in the "Symptoms" section.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.

To work around this problem and install the Host Integration Server 2000 End User Client when the NLS files cannot be located, use one of the following methods:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

• Insert the Windows XP Professional SP2 CD, and then click Retry when you receive the Windows File Protection error message.
• Update the following registry key to contain a path that contains the Windows XP Service Pack 2 image:
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePackSourcePath
• Update the following registry key to contain a path that contains the Windows XP Service Pack 2 image:
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\SourcePath
• Manually install the required NLS files by using a batch file. For example, you may use the following batch file.
  
  Note Before you use this batch file code example, you must replace the first path with the actual path of the location of the Windows XP SP2 CD.

  expand D:\i386\C_1047.nl_ c:\windows\system32\c_1047.nls
  expand D:\i386\C_1140.nl_ c:\windows\system32\c_1140.nls
  expand D:\i386\C_1141.nl_ c:\windows\system32\c_1141.nls
  expand D:\i386\C_1142.nl_ c:\windows\system32\c_1142.nls
  expand D:\i386\C_1143.nl_ c:\windows\system32\c_1143.nls
  expand D:\i386\C_1144.nl_ c:\windows\system32\c_1144.nls
  expand D:\i386\C_1145.nl_ c:\windows\system32\c_1145.nls
  expand D:\i386\C_1146.nl_ c:\windows\system32\c_1146.nls
  expand D:\i386\C_1147.nl_ c:\windows\system32\c_1147.nls
  expand D:\i386\C_1148.nl_ c:\windows\system32\c_1148.nls
  expand D:\i386\C_1149.nl_ c:\windows\system32\c_1149.nls
  expand D:\i386\C_20273.nl_ c:\windows\system32\c_20273.nls
  expand D:\i386\C_20277.nl_ c:\windows\system32\c_20277.nls
  expand D:\i386\C_20278.nl_ c:\windows\system32\c_20278.nls
  expand D:\i386\C_20280.nl_ c:\windows\system32\c_20280.nls
  expand D:\i386\C_20284.nl_ c:\windows\system32\c_20284.nls
  expand D:\i386\C_20285.nl_ c:\windows\system32\c_20285.nls
  expand D:\i386\C_20297.nl_ c:\windows\system32\c_20297.nls
  expand D:\i386\C_20420.nl_ c:\windows\system32\c_20420.nls
  expand D:\i386\C_20423.nl_ c:\windows\system32\c_20423.nls
  expand D:\i386\C_20424.nl_ c:\windows\system32\c_20424.nls
  expand D:\i386\C_20838.nl_ c:\windows\system32\c_20838.nls
  expand D:\i386\C_20871.nl_ c:\windows\system32\c_20871.nls
  expand D:\i386\C_20880.nl_ c:\windows\system32\c_20880.nls
  expand D:\i386\C_20924.nl_ c:\windows\system32\c_20924.nls
  expand D:\i386\C_21025.nl_ c:\windows\system32\c_21025.nls
  expand D:\i386\C_858.nl_ c:\windows\system32\c_858.nls
  expand D:\i386\C_870.nl_ c:\windows\system32\c_870.nls

• Install the NLS files when you install Windows XP by using Regional and Language Options in Control Panel. The Host Integration Server 2000 End User Client tries to install the following NLS files:
  • C_1047.nls
  • C_1140.nls
  • C_1141.nls
  • C_1142.nls
  • C_1143.nls
  • C_1144.nls
  • C_1145.nls
  • C_1146.nls
  • C_1147.nls
  • C_1148.nls
  • C_1149.nls
  • C_20273.nls
  • C_20277.nls
  • C_20278.nls
  • C_20280.nls
  • C_20284.nls
  • C_20285.nls
  • C_20297.nls
  • C_20420.nls
  • C_20423.nls
  • C_20424.nls
  • C_20838.nls
  • C_20871.nls
  • C_20880.nls
  • C_20924.nls
  • C_21025.nls
  • C_858.nls
  • C_870.nls

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The updated Hiclient.msi package is a modified version of the Host Integration Server 2000 End User Client with SP2 package that is included with Host Integration Server 2000 Service Pack 2 (SP2).

The updated Hiclient.msi package does not look for the existence of the NLS files that are listed in the "Workaround" section. Therefore, the NLS files are not installed by the Host Integration Server 2000 End User Client Setup program. If you need one or more of these NLS in the future, you must manually install these files by using Regional and Language Options in Control Panel. You do not have to install more NLS files unless you must have languages that are different from English (U.S.) on the computer that is running the Host Integration Server 2000 End User Client.

For more information about Windows File Protection and how it locates system protected files, click the following article number to view the article in the Microsoft Knowledge Base: To obtain Host Integration Server 2000 SP2, visit the following Microsoft Web site: Note The updated Hiclient.msi package that is described in this article is not included with the Host Integration Server 2000 SP2 update that is available for download at this Web site.