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  2. When you try to mount the Exchange 2003 databases after you run the SETUP /DISASTERRECOVERY command, the operation fails

When you try to mount the Exchange 2003 databases after you run the SETUP /DISASTERRECOVERY command, the operation fails

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Symptoms

You use the setup /disasterrecovery command to recover a Microsoft Exchange Server 2003 computer that has Microsoft Exchange Server 2003 Service Pack 1 (SP1) installed. When you try to mount the Exchange 2003 databases, the operation fails. Additionally, the following events are logged in the Application log:

  • Event ID : 9518
    Raw Event ID : 9518
    Record Nr. : 187959
    Category : General
    Source : MSExchangeIS
    Type : Error
    Generated : Date Time
    Written : Date Time
    Machine : Server_Name
    Message : Error 0xfffffdfe starting Storage Group /DC=com/DC=Domain_Name/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=Domain_Name/CN=Administrative Groups/CN=Site_Name/CN=Servers/CN=Server_Name/CN=InformationStore/CN=Server_NameSG1 on the Microsoft Exchange Information Store. Storage Group - Initialization of Jet failed. For more information, click http://search.support.microsoft.com/search/?adv=1.

  • Event ID : 411
    Raw Event ID : 411
    Record Nr. : 187957
    Category : Logging/Recovery
    Source : ESE
    Type : Error
    Generated : 24.11.2004 17:57:44
    Written : 24.11.2004 17:57:44
    Machine : Server_Name
    Message : Information Store (5268) Server_NameSG1: The log version stamp of logfile C:\Program Files\Exchsrvr\mdbdata\E00.log does not match the database engine version stamp. The logfiles may be the wrong version for the database.

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Cause

This issue may occur if you did not reinstall Exchange 2003 SP1 after you ran the setup /disasterrecovery command. You may incorrectly assume that Exchange 2003 SP1 is already installed. When you view the Exchange 2003 version number in Exchange System Manager after you run the setup /disasterrecovery command, the following version number appears:
Version 6.5 (Build 7210.0:Service Pack 1)
The Exchange 2003 version number is stored in the SerialNumber attribute of the Exchange object in Active Directory directory servicese. When you use the setup /disasterrecovery command to recover an Exchange 2003 computer, the SerialNumber attribute is not updated.

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Resolution

To resolve this issue, follow these steps after you recover the Exchange 2003 computer by using the setup /disasterrecovery command:
  1. Install Exchange 2003 SP1.
  2. Install all other software updates that were installed on the computer before Exchange 2003 failed.

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Keywords: KB899386, kbprb, kbtshoot

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Article Info
Article ID : 899386
Revision : 6
Created on : 10/30/2007
Published on : 10/30/2007
Exists online : False
Views : 432