Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Windows Server 2003 cannot create a Software Installation Group Policy object for a 64-bit Windows Installer package file


View products that this article applies to.

Symptoms

On a Microsoft Windows Server 2003-based computer, you try to create a Software Installation Group Policy object for a 64-bit Microsoft Windows Installer package file. The package is labeled as an x64 package. However, Windows Server 2003 cannot create the Group Policy object.

Note The Group Policy object can be created if the Windows Installer package is labeled as a AMD64 package.

↑ Back to the top


Cause

This problem occurs because Windows Server 2003 cannot identify the Windows Installer package as a x64 package. A new label naming scheme was implemented for Windows Installer packages that are used for software distribution. In this scheme, Windows Installer packages that are used on 64-bit extended processors are labeled as x64 packages. The x64 packages cannot be installed on Itanium-based computers.

↑ Back to the top


Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The x86-based and Itanium-based hotfix versions require Windows Server 2003 Service Pack 1 (SP1).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
Date         Time   Version            Size    File name
--------------------------------------------------------------
19-May-2005  16:08  5.2.3790.333      286,208  Appmgr.dll       
19-May-2005  16:16  5.2.3790.2447     300,544  Appmgr.dll
Windows Server 2003, x64-based versions
Date         Time   Version            Size    File name
--------------------------------------------------------------
19-May-2005  04:06  5.2.3790.2447     511,488  Appmgr.dll       
19-May-2005  04:06  5.2.3790.2447     300,544  Wappmgr.dll
Windows Server 2003, Itanium-based versions
Date         Time   Version            Size    File name    Platform
---------------------------------------------------------------------
19-May-2005  04:06  5.2.3790.333      869,376  Appmgr.dll       IA-64
19-May-2005  04:06  5.2.3790.333      286,208  Wappmgr.dll      x86
19-May-2005  04:06  5.2.3790.2447     929,792  Appmgr.dll       IA-64
19-May-2005  04:06  5.2.3790.2447     300,544  Wappmgr.dll      x86

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

↑ Back to the top


More information

For more information about 64-bit Windows Installer packages, visit the following Microsoft Web sites: For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top


Keywords: kbautohotfix, kbwinserv2003sp2fix, kbhotfixserver, kbwinserv2003sp1fix, kbbug, kbfix, kbqfe, KB899017

↑ Back to the top

Article Info
Article ID : 899017
Revision : 4
Created on : 10/9/2011
Published on : 10/9/2011
Exists online : False
Views : 371