Windows Explorer may exit unexpectedly when you use it to view TIFF files in the Details view in Windows Server 2003

On a computer that is running Microsoft Windows Server 2003, Windows Explorer may exit unexpectedly when you use it to view TIFF files in the Details view. When this problem occurs, you receive an error message that resembles the following:In addition, the following events are logged in the Application log:

Event ID: 1000

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: Computer
Description:
Faulting application explorer.exe, version 6.0.3790.0, faulting module kernel32.dll, version 5.2.3790.0, fault address <Address>.

Event ID: 1002

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: Date
Time: Time
User: N/A
Computer: Computer
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

This problem occurs if Windows Explorer cannot retrieve correct image properties from the TIFF files.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions

Windows Server 2003, x64-based versions

Windows Server 2003, Itanium-based versions

To work around this problem, use either of the following methods.

Method 1: View TIFF files in another view

Do not view TIFF files in the Details view. Instead, use the Thumbnails view, the Tiles view, the Icons view or the List view.

Method 2: View the TIFF files on another computer

1. Share the folder that hosts the TIFF files on the network.
2. Use the Universal Naming Convention (UNC) path of the folder to open it on a computer that is running Microsoft Windows 2000 or Microsoft Windows XP.
   
   A UNC path resembles the following:
   \\Server_Name\Share_Name
   Server_Name represents the name of the computer. Share_Name represents the name of the shared folder.
3. View the TIFF files in the Details view.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base: