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  2. The computer stops responding and you receive a PAGE_FAULT_IN_NONPAGED_AREA (50) error when Message Queuing 3.0 automatically starts on a Windows Server 2003-based computer

The computer stops responding and you receive a PAGE_FAULT_IN_NONPAGED_AREA (50) error when Message Queuing 3.0 automatically starts on a Windows Server 2003-based computer

View products that this article applies to.

Symptoms

On a computer that is running Microsoft Windows Server 2003, the computer may stop responding when the Microsoft Message Queuing 3.0 service automatically starts after you restart the computer. Additionally, you receive the following error message:
PAGE_FAULT_IN_NONPAGED_AREA (50)

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Cause

This problem occurs if the MQAC driver does not load correctly when Windows Server 2003 starts. When the Message Queuing 3.0 service starts, Microsoft Windows Management Instrumentation (WMI) calls the MQAC driver. If the MQAC driver did not load correctly, the computer stops responding. When this occurs, the error message that is mentioned in the Symptoms section is generated.

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Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, IA-64 

   Date         Time   Version          Size       File name     Platform
   ----------------------------------------------------------------------
   20-Apr-2005  20:20  5.2.1733.313       270,848  Mqac.sys
   20-Apr-2005  20:20  5.2.1733.313       488,448  Mqad.dll      IA-64
   20-Apr-2005  20:20  5.2.1733.313       618,496  Mqads.dll     IA-64
   20-Apr-2005  20:20  5.2.1733.313        74,752  Mqbkup.exe    IA-64
   20-Apr-2005  20:20  5.2.1733.313        23,040  Mqcertui.dll  IA-64
   20-Apr-2005  20:20  5.2.1733.313       226,304  Mqclus.dll    IA-64
   20-Apr-2005  20:20  5.2.1733.313       127,488  Mqdscli.dll   IA-64
   20-Apr-2005  20:20  5.2.1733.313       120,320  Mqdssrv.dll   IA-64
   20-Apr-2005  20:20  5.2.1733.313       201,216  Mqdssvc.exe   IA-64
   20-Apr-2005  20:20  5.2.1733.313       138,752  Mqgentr.dll
   20-Apr-2005  20:20  5.2.1733.313        79,872  Mqise.dll     IA-64
   20-Apr-2005  20:20  2001.12.4720.31    219,136  Mqlogmgr.dll  IA-64
   20-Apr-2005  20:20  5.2.1733.313       628,736  Mqoa.dll      IA-64
   20-Apr-2005  20:20  5.2.1733.313        37,888  Mqperf.dll    IA-64
   20-Apr-2005  20:20  5.2.1733.313     2,732,544  Mqqm.dll      IA-64
   20-Apr-2005  20:20  5.2.1733.313       524,288  Mqrt.dll      IA-64
   20-Apr-2005  20:20  5.2.1733.313       358,400  Mqrtdep.dll   IA-64
   20-Apr-2005  20:20  5.2.1733.313       434,688  Mqsec.dll     IA-64
   20-Apr-2005  20:20  5.2.1733.313     1,636,864  Mqsnap.dll    IA-64
   20-Apr-2005  20:20  5.2.1733.313        17,408  Mqsvc.exe     IA-64
   20-Apr-2005  20:20  5.2.1733.313       298,496  Mqtgsvc.exe   IA-64
   20-Apr-2005  20:20  5.2.1733.313       421,888  Mqtrig.dll    IA-64
   20-Apr-2005  20:20  5.2.1733.313       163,328  Mqupgrd.dll   IA-64
   20-Apr-2005  20:20  5.2.1733.313       630,272  Msmqocm.dll   IA-64
   20-Apr-2005  20:20  5.2.1733.313       146,432  Wmqad.dll     x86
   20-Apr-2005  20:20  5.2.1733.313        47,616  Wmqdscli.dll  x86
   20-Apr-2005  20:20  5.2.1733.313       230,400  Wmqoa.dll     x86
   20-Apr-2005  20:20  5.2.1733.313        15,872  Wmqperf.dll   x86
   20-Apr-2005  20:20  5.2.1733.313       169,472  Wmqrt.dll     x86
   20-Apr-2005  20:20  5.2.1733.313       133,632  Wmqsec.dll    x86

Windows Server 2003 Service Pack 1 (SP1), IA-64

   Date         Time   Version          Size       File name     Platform
   ----------------------------------------------------------------------
   20-Apr-2005  20:20  5.2.1916.2425      297,472  Mqac.sys
   20-Apr-2005  20:20  5.2.1916.2425      523,776  Mqad.dll      IA-64
   20-Apr-2005  20:20  5.2.1916.2425      659,968  Mqads.dll     IA-64
   20-Apr-2005  20:20  5.2.1916.2425       85,504  Mqbkup.exe    IA-64
   20-Apr-2005  20:20  5.2.1916.2425       28,672  Mqcertui.dll  IA-64
   20-Apr-2005  20:20  5.2.1916.2425      242,688  Mqclus.dll    IA-64
   20-Apr-2005  20:20  5.2.1916.2425      136,192  Mqdscli.dll   IA-64
   20-Apr-2005  20:20  5.2.1916.2425      135,168  Mqdssrv.dll   IA-64
   20-Apr-2005  20:20  5.2.1916.2425      230,400  Mqdssvc.exe   IA-64
   20-Apr-2005  20:20  5.2.1916.2425      151,040  Mqgentr.dll   IA-64
   20-Apr-2005  20:20  5.2.1916.2425       88,064  Mqise.dll     IA-64
   20-Apr-2005  20:20  2001.12.4720.24    228,352  Mqlogmgr.dll  IA-64
   20-Apr-2005  20:20  5.2.1916.2425      660,992  Mqoa.dll      IA-64
   20-Apr-2005  20:20  5.2.1916.2425       41,984  Mqperf.dll    IA-64
   20-Apr-2005  20:20  5.2.1916.2425    2,907,136  Mqqm.dll      IA-64
   20-Apr-2005  20:20  5.2.1916.2425      556,032  Mqrt.dll      IA-64
   20-Apr-2005  20:20  5.2.1916.2425      381,440  Mqrtdep.dll   IA-64
   20-Apr-2005  20:20  5.2.1916.2425      465,408  Mqsec.dll     IA-64
   20-Apr-2005  20:20  5.2.1916.2425    1,673,216  Mqsnap.dll    IA-64
   20-Apr-2005  20:20  5.2.1916.2425       18,944  Mqsvc.exe     IA-64
   20-Apr-2005  20:20  5.2.1916.2425      328,192  Mqtgsvc.exe   IA-64
   20-Apr-2005  20:20  5.2.1916.2425      455,168  Mqtrig.dll    IA-64
   20-Apr-2005  20:20  5.2.1916.2425      177,664  Mqupgrd.dll   IA-64
   20-Apr-2005  20:20  5.2.1916.2425      667,136  Msmqocm.dll   IA-64
   20-Apr-2005  20:20  5.2.1916.2425      155,648  Wmqad.dll     x86
   20-Apr-2005  20:20  5.2.1916.2425       50,176  Wmqdscli.dll  x86
   20-Apr-2005  20:20  5.2.1916.2425      240,640  Wmqoa.dll     x86
   20-Apr-2005  20:20  5.2.1916.2425       16,384  Wmqperf.dll   x86
   20-Apr-2005  20:20  5.2.1916.2425      180,736  Wmqrt.dll     x86
   20-Apr-2005  20:20  5.2.1916.2425      142,848  Wmqsec.dll    x86

Windows Server 2003, x86

   Date         Time   Version          Size     File name
   ----------------------------------------------------------
   19-Apr-2005  23:52  5.2.1733.313      77,824  Mqac.sys
   20-Apr-2005  19:32  5.2.1733.313     146,432  Mqad.dll
   20-Apr-2005  19:32  5.2.1733.313     192,000  Mqads.dll
   19-Apr-2005  23:52  5.2.1733.313      28,160  Mqbkup.exe
   20-Apr-2005  19:32  5.2.1733.313       9,728  Mqcertui.dll
   20-Apr-2005  19:32  5.2.1733.313      76,288  Mqclus.dll
   20-Apr-2005  19:32  5.2.1733.313      31,232  Mqdbodbc.dll
   20-Apr-2005  19:32  5.2.1733.313      47,616  Mqdscli.dll
   20-Apr-2005  19:32  5.2.1733.313      48,128  Mqdssrv.dll
   19-Apr-2005  23:52  5.2.1733.313      58,880  Mqdssvc.exe
   20-Apr-2005  19:32  5.2.1733.313      44,544  Mqgentr.dll
   20-Apr-2005  19:32  5.2.1733.313      28,160  Mqise.dll
   20-Apr-2005  19:32  2001.12.4720.31   71,680  Mqlogmgr.dll
   20-Apr-2005  19:32  5.2.1733.313     230,400  Mqoa.dll
   20-Apr-2005  19:32  5.2.1733.313      15,872  Mqperf.dll
   20-Apr-2005  20:18  5.2.1733.313     778,752  Mqqm.dll
   20-Apr-2005  19:32  5.2.1733.313     169,472  Mqrt.dll
   20-Apr-2005  19:32  5.2.1733.313     117,248  Mqrtdep.dll
   20-Apr-2005  19:32  5.2.1733.313     133,632  Mqsec.dll
   20-Apr-2005  19:32  5.2.1733.313     508,928  Mqsnap.dll
   19-Apr-2005  23:52  5.2.1733.313       8,192  Mqsvc.exe
   19-Apr-2005  23:52  5.2.1733.313      78,848  Mqtgsvc.exe
   20-Apr-2005  19:32  5.2.1733.313     134,144  Mqtrig.dll
   20-Apr-2005  19:32  5.2.1733.313      50,176  Mqupgrd.dll
   20-Apr-2005  19:32  5.2.1733.313     240,128  Msmqocm.dll

Windows Server 2003 SP1, x86

   Date         Time   Version          Size     File name
   ----------------------------------------------------------
   20-Apr-2005  16:57  5.2.1916.2425     84,480  Mqac.sys
   20-Apr-2005  19:46  5.2.1916.2425    155,648  Mqad.dll
   20-Apr-2005  19:46  5.2.1916.2425    201,216  Mqads.dll
   20-Apr-2005  16:57  5.2.1916.2425     30,208  Mqbkup.exe
   20-Apr-2005  19:46  5.2.1916.2425      9,728  Mqcertui.dll
   20-Apr-2005  19:46  5.2.1916.2425     80,384  Mqclus.dll
   20-Apr-2005  19:46  5.2.1916.2425     33,280  Mqdbodbc.dll
   20-Apr-2005  19:46  5.2.1916.2425     50,176  Mqdscli.dll
   20-Apr-2005  19:46  5.2.1916.2425     51,712  Mqdssrv.dll
   20-Apr-2005  16:57  5.2.1916.2425     67,584  Mqdssvc.exe
   20-Apr-2005  19:46  5.2.1916.2425     47,104  Mqgentr.dll
   20-Apr-2005  19:46  5.2.1916.2425     29,696  Mqise.dll
   20-Apr-2005  19:46  2001.12.4720.24   75,264  Mqlogmgr.dll
   20-Apr-2005  19:46  5.2.1916.2425    240,640  Mqoa.dll
   20-Apr-2005  19:46  5.2.1916.2425     16,384  Mqperf.dll
   20-Apr-2005  19:46  5.2.1916.2425    834,560  Mqqm.dll
   20-Apr-2005  19:46  5.2.1916.2425    180,736  Mqrt.dll
   20-Apr-2005  19:46  5.2.1916.2425    125,952  Mqrtdep.dll
   20-Apr-2005  19:46  5.2.1916.2425    142,848  Mqsec.dll
   20-Apr-2005  19:46  5.2.1916.2425    540,160  Mqsnap.dll
   20-Apr-2005  16:57  5.2.1916.2425      8,704  Mqsvc.exe
   20-Apr-2005  16:57  5.2.1916.2425     86,528  Mqtgsvc.exe
   20-Apr-2005  19:46  5.2.1916.2425    140,800  Mqtrig.dll
   20-Apr-2005  19:46  5.2.1916.2425     54,784  Mqupgrd.dll
   20-Apr-2005  19:46  5.2.1916.2425    252,928  Msmqocm.dll

Windows Server 2003 SP1, x64 Edition

   Date         Time   Version          Size       File name
   ------------------------------------------------------------
   20-Apr-2005  20:20  5.2.1916.2425      154,112  Mqac.sys
   20-Apr-2005  20:20  5.2.1916.2425      373,760  Mqad.dll
   20-Apr-2005  20:20  5.2.1916.2425      386,048  Mqads.dll
   20-Apr-2005  20:20  5.2.1916.2425       47,616  Mqbkup.exe
   20-Apr-2005  20:20  5.2.1916.2425       13,824  Mqcertui.dll
   20-Apr-2005  20:20  5.2.1916.2425      137,216  Mqclus.dll
   20-Apr-2005  20:20  5.2.1916.2425       77,824  Mqdscli.dll
   20-Apr-2005  20:20  5.2.1916.2425       96,256  Mqdssrv.dll
   20-Apr-2005  20:20  5.2.1916.2425      119,808  Mqdssvc.exe
   20-Apr-2005  20:20  5.2.1916.2425       77,312  Mqgentr.dll
   20-Apr-2005  20:20  5.2.1916.2425       44,544  Mqise.dll
   20-Apr-2005  20:20  2001.12.4720.24    125,952  Mqlogmgr.dll
   20-Apr-2005  20:20  5.2.1916.2425      363,008  Mqoa.dll
   20-Apr-2005  20:20  5.2.1916.2425       23,552  Mqperf.dll
   20-Apr-2005  20:20  5.2.1916.2425    1,723,392  Mqqm.dll
   20-Apr-2005  20:20  5.2.1916.2425      312,320  Mqrt.dll
   20-Apr-2005  20:20  5.2.1916.2425      210,944  Mqrtdep.dll
   20-Apr-2005  20:20  5.2.1916.2425      260,608  Mqsec.dll
   20-Apr-2005  20:20  5.2.1916.2425      946,688  Mqsnap.dll
   20-Apr-2005  20:20  5.2.1916.2425       11,776  Mqsvc.exe
   20-Apr-2005  20:20  5.2.1916.2425      180,224  Mqtgsvc.exe
   20-Apr-2005  20:20  5.2.1916.2425      282,624  Mqtrig.dll
   20-Apr-2005  20:20  5.2.1916.2425       96,768  Mqupgrd.dll
   20-Apr-2005  20:20  5.2.1916.2425      419,840  Msmqocm.dll
   20-Apr-2005  20:20  5.2.1916.2425      155,648  Wmqad.dll
   20-Apr-2005  20:20  5.2.1916.2425       50,176  Wmqdscli.dll
   20-Apr-2005  20:20  5.2.1916.2425      240,640  Wmqoa.dll
   20-Apr-2005  20:20  5.2.1916.2425       16,384  Wmqperf.dll
   20-Apr-2005  20:20  5.2.1916.2425      180,736  Wmqrt.dll
   20-Apr-2005  20:20  5.2.1916.2425      142,848  Wmqsec.dll
   20-Apr-2005  20:20  6.1.22.4           462,560  Updspapi.dll

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Windows Server 2003 Service Pack 2.

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More information

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages

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Keywords: kbwinserv2003sp2fix, kbbug, kbfix, kbwinserv2003presp1fix, kbtshoot, kbprb, kbhotfixserver, kbqfe, kbautohotfix, KB897688

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Article Info
Article ID : 897688
Revision : 8
Created on : 7/24/2007
Published on : 7/24/2007
Exists online : False
Views : 460