Error message in Windows Server 2003 or in Windows XP Professional x64 Edition: "The process Lsass.exe has initiated the shutdown of computer"

View products that this article applies to.

Symptoms

On a computer that is running Microsoft Windows Server 2003 or Microsoft Windows XP Professional x64 Edition, you receive the following message:

The process Lsass.exe has initiated the shutdown of computer computername

After you receive this message, the computer shuts down. Additionally, a message that resembles the following is logged in the System log:

Event Source: USER32
Event ID: 1074
User: domain\username
Computer: computername
Description: The process Lsass.EXE has initiated the shutdown of computername

Additionally, the following errors are logged in the Application log:

Event Type: Error
Event Source: Application
Error Event Category: (100)
Event ID: 1000
Date: 2/19/2004
Time: 2:01:31 PM
Description: Faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.
Data: 0000: 6c707041 74616369 206e6f69 6c696146 0010: 20657275 61736c20 652e7373 35206578 0020: 332e322e 2e303937 6e692030 63657320 0030: 32337275 6c6c642e 322e3520 3937332e 0040: 20302e30 6f207461 65736666 30302074 0050: 37363030 6134

Event Type: Error
Event Source: Winlogon
Event Category: None
Event ID: 1015
Date: 2/19/2004
Time: 2:01:33 PM
Description: A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status code c0000354. The machine must now be restarted.

Event Type: Information
Event Source: Application
Error Event Category: (100)
Event ID: 1004
Date: 2/19/2004
Time: 2:08:53 PM
Description: Reporting queued error: faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 73 61 ure lsa
0018: 73 73 2e 65 78 65 20 35 ss.exe 5
0020: 2e 32 2e 33 37 39 30 2e .2.3790.
0028: 30 20 69 6e 20 73 65 63 0 in sec
0030: 75 72 33 32 2e 64 6c 6c ur32.dll
0038: 20 35 2e 32 2e 33 37 39 5.2.379
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 30 36 37 34 61 00674a

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Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100� How to obtain the latest service pack for Windows Server 2003

Hotfix information

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Kerberos.dll	5.2.3790.314	340,992	21-Apr-2005	07:45	x86	None	RTMQFE
Ntdsa.dll	5.2.3790.314	1,532,928	21-Apr-2005	07:45	x86	None	RTMQFE
Ntdsatq.dll	5.2.3790.314	32,768	21-Apr-2005	07:45	x86	None	RTMQFE
Kerberos.dll	5.2.3790.2426	348,160	21-Apr-2005	06:55	x86	SP1	SP1QFE
Ntdsa.dll	5.2.3790.2426	1,642,496	21-Apr-2005	06:55	x86	SP1	SP1QFE

Windows Server 2003 and Windows XP, x64-based versions

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Kerberos.dll	5.2.3790.2426	714,752	21-Apr-2005	09:15	x64	SP1	SP1QFE
Ntdsa.dll	5.2.3790.2426	2,948,096	21-Apr-2005	09:15	x64	SP1	SP1QFE
Wkerberos.dll	5.2.3790.2426	348,160	21-Apr-2005	09:15	x86	SP1	WOW
Wntdsa.dll	5.2.3790.2426	1,642,496	21-Apr-2005	09:15	x86	SP1	WOW

Windows Server 2003, Itanium-based versions

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Kerberos.dll	5.2.3790.314	900,096	21-Apr-2005	09:16	IA-64	None	RTMQFE
Ntdsa.dll	5.2.3790.314	4,058,112	21-Apr-2005	09:16	IA-64	None	RTMQFE
Ntdsatq.dll	5.2.3790.314	82,432	21-Apr-2005	09:16	IA-64	None	RTMQFE
Wkerberos.dll	5.2.3790.314	340,992	21-Apr-2005	09:16	x86	None	WOW
Kerberos.dll	5.2.3790.2426	955,904	21-Apr-2005	09:16	IA-64	SP1	SP1QFE
Ntdsa.dll	5.2.3790.2426	4,105,728	21-Apr-2005	09:16	IA-64	SP1	SP1QFE
Wkerberos.dll	5.2.3790.2426	348,160	21-Apr-2005	09:16	x86	SP1	WOW
Wntdsa.dll	5.2.3790.2426	1,642,496	21-Apr-2005	09:16	x86	SP1	WOW

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684� Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx

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