The amount of used disk space that is displayed by a Storage Manager directory quota is less than the actual amount of disk space that is used

When you use the Web-based user interface to view the amount of disk space that is used by a Storage Manager directory quota, the Disk Space Used value that is displayed is less than the actual amount of disk space that is used.

For example, the amount of disk space that a Storage Manager directory quota indicates is being used is less than the amount of disk space that Windows Explorer indicates is being used.

This problem occurs because Storage Manager incorrectly excludes certain files from the directory quota total. In particular, Storage Manager excludes the following files from the directory quota total:

• Microsoft Office backup files
• Files that end with a .wbk file name extension
• Files that end with a .xlb file name extension

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Hotfix installation information

After you install this hotfix, you must remove and then re-create any directory quota that displayed an incorrect Disk Space Used value.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This hotfix is a software update from Veritas. This hotfix also addresses the following problems:

• File blocking exclusion does not function.
• The use of compressed files decreases operating system performance.
• When you start the computer, you may receive the following Stop error message after the initial boot sequence finishes:
  *** STOP 0x0A
  IRQL_NOT_LESS_OR_EQUAL

For more information, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.