You cannot rotate and save an image file in Windows Picture and Fax Viewer on a computer that is running Windows XP or Windows Server 2003

If you try to rotate an image file in Windows Picture and Fax Viewer, you receive the following error message: This symptom occurs if you access an image file that is stored on a shared location. Additionally, you experience the following symptoms:

• You cannot save the image file by using a new file name.
• The file is removed from the shared location. This symptom occurs if you try to save the image file by using the same name after you use the Uniform Naming Convention (UNC) path of the shared location to access the image file.

You experience these symptoms if the following conditions are true:

1. The image file is stored in a shared folder on a remote computer that is running Microsoft Windows XP Service Pack 1 (SP1), Windows XP Service Pack 2 (SP2), or Microsoft Windows Server 2003 Service Pack 1 (SP1). This remote computer is joined to a domain.
2. You have set the change permission for the Everyone group on the shared location.
3. You use a domain user account without administrative rights to access the share from another Windows XP-based client computer or Windows Server 2003-based client computer.

This behavior occurs because Windows Picture and Fax Viewer uses the ReplaceFile Application Programming Interface (API). Windows Picture and Fax Viewer uses the ReplaceFilewithout API without using the REPLACEFILE_IGNORE_MERGE_ERRORS flag.

Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

Prerequisites

This hotfix requires Windows Server 2003 Service Pack 1 (SP1).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versionsWindows Server 2003, x64-based versionsWindows Server 2003, Itanium-based versions

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows XP Service Pack 1 (SP1) or Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 1, x86-based versionsWindows XP Service Pack 2, x86-based versionsWindows XP, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

For more information about how to integrate software updates into your Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the ReplaceFile API, visit the following Microsoft Web site: