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A Windows XP-based computer that has at least 1 GB of RAM may occasionally stop responding when you resume the computer from hibernation


View products that this article applies to.

Symptoms

When you resume a Microsoft Windows XP-based computer from hibernation, the computer may occasionally stop responding after the progress bar reaches the right end of the screen. This problem may occur on a Windows XP-based computer that has at least 1 gigabyte (GB) of RAM installed.

Note When the computer stops responding, it displays a black screen.

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Workaround

To work around this problem, follow these steps:
  1. Shut down the computer, wait a minute, and then restart the computer.
  2. If you receive an error message that resembles the following, select the Restart the system again option, and then press ENTER:
    The system cannot resume from hibernation. Do you want to restart again?
    • Delete restoration data and proceed to system boot menu
    • Restart the system again
  3. If the computer does not restart correctly, you may receive the same error message again. In this scenario, select the Delete restoration data and proceed to system boot menu option. This enables a regular restart instead of triggering the restoration process.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about how to troubleshoot hibernation and standby issues in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
907477   (http://support.microsoft.com/kb/907477/ ) How to troubleshoot hibernation and standby issues in Windows XP

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Article Info
Article ID : 894896
Revision : 4
Created on : 11/29/2006
Published on : 11/29/2006
Exists online : False
Views : 369