You may experience memory leaks in the Cdoexm.dll file when a program uses CDOEXM to query Exchange 2003 properties

When a program uses Microsoft Collaboration Data Objects for Exchange Management (CDOEXM) to query Microsoft Exchange Server 2003 properties, you may experience memory leaks in the Cdoexm.dll file.

Additionally, when you use the Performance utility to view the Private Bytes counter for the process that uses CDOEXM, you may notice that the memory usage for the process continues to increase.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Exchange Server 2003 Service Pack 1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To use the Performance utility to monitor the Process\Private Bytes performance counters of the program that uses CDOEXM, follow these steps:

1. Click Start, click Run, type perfmon in the Open box, and then click OK.
2. Click Add.
3. In the Performance Object list, click Process.
4. In the Select counters from the list list, click Private Bytes, and then click the process of the program hat uses CDOEXM in the Select instances from list.
5. Click Add, and then click Close.

For more information about a similar issue in Microsoft Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: