Service pack information
To resolve this problem, obtain the
latest service pack for Exchange Server 2003. For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
To resolve this issue, apply hotfix 894795 to the Exchange server.
To enable the new behavior in Outlook 2003, install
Microsoft Office 2003 Service Pack 2 (SP2) on the Outlook 2003 client computers.
For more
information, click the following article number to view the article in the
Microsoft Knowledge Base:
870924
How to obtain the latest service pack for Office 2003
After you install Office
2003 SP2 on the Outlook clients, Outlook users
experience the following behavior when they send messages. Note that the
following behavior occurs when Outlook 2003 is configured to use cached mode,
to use offline mode, or to use a .pst file as the delivery location:
- If the Outlook user's mailbox exceeds the configured size
limit, the message is not sent to the Exchange server. The Outlook user
receives the following error message:
Task 'Microsoft
Exchange Server � Sending' reported error (0x8004060C) : 'The message store has
reached its maximum size. To reduce the amount of data in this message store,
select some items that you no longer need, and permanently (SHIFT + DEL) delete
them.'
- If a message exceeds the configured size limit on the
Exchange server, the message is not sent to the Exchange server. Additionally,
the Outlook user receives the following error message:
Task 'Microsoft Exchange Server � Sending' reported error
(0x80040610) : 'The message being sent exceeds the message size established for
this user.'
To configure the size limits that are described in this article,
follow these steps:
- Use Exchange System Manager to configure the
Prohibit send at (KB) limit, the Prohibit send and
receive at (KB) limit, and the Sending message size
limit.
- Wait for the Exchange server caches that are described in
the following Knowledge Base article to expire:
327378 Exchange 2000 and Exchange 2003 mailbox size limits are not enforced in a reasonable period of time; fix requires Exchange 2000 SP3
- When the Exchange server caches expire, restart Outlook so
that Outlook recognizes the new limits.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
This hotfix requires Microsoft Exchange Server 2003 Service Pack 1
(SP1).
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
836993
How to obtain the latest service packs for Exchange Server 2003
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
16-Apr-2005 01:20 6.5.7233.8 3,261,952 Mdbmsg.dll
01-Apr-2005 03:48 3,304 Redir.asp
16-Apr-2005 01:54 6.5.7233.8 5,167,104 Store.exe