Event ID 133 is logged in the Event Viewer if you use the Ntbackup.exe with a Certance Travan tape drive in Windows Server 2003

View products that this article applies to.

Symptoms

If you use the Ntbackup.exe backup program with a Certance Travan tape drive in Microsoft Windows Server 2003, the following event is logged in the Event Viewer System log:

Event Type: Warning
Event Source: Removable Storage Service
Event Category: None
Event ID: 133
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: The drive Tape0 is having read\write problems.

This drive is located on location and contains the media media label name.

You experience this symptom even though you have not lost any data and you are not experiencing any read/write problems. If you replace the Certance Travan tape drive, you continue to experience this symptom.

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Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions

   Date         Time   Version        Size   File name 
   ----------------------------------------------------
   05-Apr-2005  22:50  5.2.3790.304   8,192  Qic157.sys
   05-Apr-2005  23:09  5.2.3790.2416  8,192  Qic157.sys

Windows Server 2003, Itanium-based versions

   Date         Time   Version        Size    File name   Platform
   ---------------------------------------------------------------
   06-Apr-2005  16:57  5.2.3790.304   20,480  Qic157.sys  IA-64
   06-Apr-2005  16:57  5.2.3790.2416  22,016  Qic157.sys  IA-64

Windows Server 2003, x64-based versions

   Date         Time   Version        Size    File name   Platform
   ---------------------------------------------------------------
   06-Apr-2005  16:57  5.2.3790.2416  10,752  Qic157.sys  x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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