The Microsoft Exchange Information Store service unexpectedly quits when you synchronize information from a computer that is running Microsoft Exchange 2000 Server

When you synchronize information from a computer that is running Microsoft Exchange 2000 Server, the Microsoft Exchange Information Store service unexpectedly quits. Additionally, the following event is logged in the Application log:

This problem may occur when a folder is copied to a public folder, and the folder is replicated to another server that is running Microsoft Exchange 2000 Server. When this folder is replicated, only some of the rules that the folder contains are replicated to the other Exchange 2000 server. Because this folder is missing certain MAPI properties, the Microsoft Exchange Information Store service does not process the folder correctly. Therefore, when you try to programmatically obtain hierarchy changes from the mailbox, or from the public folder where this folder is stored, the Microsoft Exchange Information Store service quits unexpectedly.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server post-Service Pack 3 Update Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: KB891005