Exchange Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993�
How to obtain the latest service packs for Exchange Server 2003
Exchange 2000 Server
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
Because of file dependencies, this software update requires both the following packages to be installed:
- Microsoft
Exchange 2000 Server Service Pack 3 (SP3)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378�
How to obtain the latest Exchange
2000 Server service pack
- The August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870540�
Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service is automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
25-Mar-2005 13:19 6.0.6617.58 2,342,912 Mdbmsg.dll
25-Mar-2005 14:12 6.0.6617.58 4,706,304 Store.exe
Hotfix installation information
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Important When you follow these steps to resolve this problem, the background cleanup process runs to clean up all the items in your Exchange 2000 databases that would have been cleaned up every 60 seconds. Therefore, you may experience an increased load on your Exchange 2000 computer until the background cleanup process has finished. We recommend that you follow these steps during a time when your Exchange 2000 users will be minimally affected. Additionally, you may experience delayed unread receipts that are generated as the background cleanup catches up. You may experience these delayed unread receipts if all the following conditions are true:
- A message for which a read receipt was requested was received by a user on an affected database.
-
The message was deleted without being read.
- The message was not cleaned up correctly because of this issue.
Note These "unread receipt" messages are the same messages that would have been sent if you had not experienced this problem. These messages are delayed because of this problem. If you do not want Exchange 2000 to deliver these "unread receipt" messages, contact Microsoft Product Support Services (PSS). For more information about how to contact PSS Assisted Support, visit the following Microsoft Web site: