The Microsoft Exchange Information Store service unexpectedly quits when you synchronize information by using Quest Exchange Migration Wizard or Quest Migration Manager in Exchange Server 2003

When you use Quest Exchange Migration Wizard or Quest Migration Manager to synchronize information from a computer that is running Microsoft Exchange Server 2003, the Microsoft Exchange Information Store service unexpectedly quits. In this scenario, you may experience one or both of the following symptoms:

• The following event is logged in the Application log:

  Event Source: Service Control Manager
  Event Category: None
  Event ID: 7031
  Date: date
  Time: time
  Type: Error
  User: N/A
  Computer: computername
  Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).

• If you try to move the particular folder where you experience this problem to another location by using the Exchange Tasks Wizard, you receive the following error message:
  An unexpected, unknown error has occurred. MAPI or unspecified service provider. ID no: 80040102-0000-00000000

For the Microsoft Exchange 2000 Server version of this hotfix, see the following Microsoft Knowledge Base article:

This problem occurs if the following conditions are true:

• You run a program that uses the IExchangeExportChanges::Synchronize method to retrieve hierarchy changes from a mailbox or from a public folder in Exchange 2003.
  
  Note Quest Exchange Migration Wizard and Quest Migration Manager use this method. The IExchangeExportChanges::Synchronize method is an open interface that we recommend for incremental change synchronization.
• The mailbox or public folder contains a folder that is missing some MAPI properties.

This problem may occur in a scenario where a folder is copied to a public folder and then replicated to another Exchange computer. When this folder is replicated, only some of the rules that it contains are replicated to the other Exchange computer. Because this folder is missing certain MAPI properties, the Microsoft Exchange Information Store service does not process the folder correctly. Therefore, when you try to programmatically obtain hierarchy changes from the mailbox or from the public folder where this folder is stored, the Microsoft Exchange Information Store service quits.

Note You may also experience this problem with other programs that use the IExchangeExportChanges::Synchronize method to synchronize data with Exchange 2003.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.