Users who are connected to a computer that is running Windows Server 2003 Terminal Services may experience a screen redraw in Outlook 2003 or in Outlook 2002

Users who are connected to a computer that is running Microsoft Windows Server 2003 Terminal Services may experience a screen redraw in Microsoft Office Outlook 2003 or in Microsoft Office Outlook 2002. The screen redraw makes Outlook temporarily unresponsive.

This problem occurs if Time Zone Redirection is configured by using Group Policy on the computer that is running Microsoft Windows Server 2003 Terminal Services.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required. The hotfix includes files for Microsoft Windows Server 2003 and for Microsoft Windows Server 2003 Service Pack 1 (SP1). The hotfix files will be installed as appropriate for your situation. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Enterprise Edition for Itanium-based Systems

Windows Server 2003

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.

This problem occurs whenever a client session is established to Windows Server 2003 Terminal Services. If only some users are connected to Windows Server 2003 Terminal Services, the users experience a flicker on the screen. However, if many user sessions are in progress, the users experience a slow redraw of the screen.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: