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  2. You receive an "Internal Server Error" error message when you try to save an appointment to a calendar that is in a public folder in Outlook Web Access

You receive an "Internal Server Error" error message when you try to save an appointment to a calendar that is in a public folder in Outlook Web Access

View products that this article applies to.

Symptoms

When you try to save an appointment to a calendar that is in a public folder in Outlook Web Access (OWA), you receive an "Internal Server Error" error message. You receive this error message even though your appointment is saved.

This problem occurs if the following conditions are true:
  • You do not have read permission to the calendar where you are trying to save the appointment.
  • You are using the rich version of OWA in a Microsoft Exchange Server 2003 environment.

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Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) to apply this hotfix.

For more information about the latest service packs for Microsoft Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
836933 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the Microsoft Internet Information Services (IIS) Admin Service and all dependent services will be restarted. Additionally, the Microsoft Exchange Information Store service is restored.

Note The hotfix installer may detect that the IIS application pool process, specifically the W3wp.exe process, is using files that the installer has to update. If this behavior occurs, you can click the Continue option because the W3wp.exe process will stop when the IIS Admin Service stops.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date	        Time  Version           Size      File name
   ------------------------------------------------------------------------
   18-Jan-2005  02:41                        186  Blank.htm
   05-Aug-2004  01:59                        884  Ctrl_calendar.css
   18-Jan-2005  02:42                      8,454  Ctrl_calendar.htc
   18-Jan-2005  02:41                     32,093  Ctrl_calendar.js
   18-Jan-2005  02:42                      4,408  Ctrl_calendarview.css
   18-Jan-2005  02:42                     12,910  Ctrl_calendarview.htc
   18-Jan-2005  02:41                     76,663  Ctrl_calendarview.js
   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css
   02-Jun-2004  23:57                     12,985  Ctrl_calviewdaily.xsl
   14-Dec-2004  20:57                     12,374  Ctrl_calviewmonthly.xsl
   02-Jun-2004  23:57                      8,425  Ctrl_calviewweekly.xsl
   18-Jan-2005  02:42                        986  Ctrl_ctxtmenu.htc
   18-Jan-2005  02:41                      4,920  Ctrl_ctxtmenu.js
   18-Jan-2005  02:42                      3,565  Ctrl_datepicker.htc
   05-Aug-2004  01:58                     35,382  Ctrl_datepicker.js
   18-Jan-2005  02:42                      6,575  Ctrl_formatbar.htc
   18-Jan-2005  02:41                     19,094  Ctrl_formatbar.js
   18-Jan-2005  02:42                      1,658  Ctrl_freebusy.css
   18-Jan-2005  02:42                      1,349  Ctrl_freebusy.htc
   18-Jan-2005  02:41                     35,039  Ctrl_freebusy.js
   18-Jan-2005  02:42                      3,068  Ctrl_message.htc
   18-Jan-2005  02:41                     16,027  Ctrl_message.js
   18-Jan-2005  02:42                      6,636  Ctrl_mimeformatbar.htc
   05-Aug-2004  01:58                     11,742  Ctrl_mimeformatbar.js
   18-Jan-2005  02:42                      1,352  Ctrl_notify.htc
   05-Aug-2004  01:58                        473  Ctrl_notify.js
   05-Aug-2004  01:58                      5,694  Ctrl_poll.js
   18-Jan-2005  02:42                      1,351  Ctrl_reminder.htc
   18-Jan-2005  02:41                      8,482  Ctrl_reminder.js
   18-Jan-2005  02:42                        864  Ctrl_tabpages.htc
   05-Aug-2004  01:58                      1,408  Ctrl_tabpages.js
   18-Jan-2005  02:42                      2,736  Ctrl_tree.htc
   18-Jan-2005  02:41                     26,880  Ctrl_tree.js
   18-Jan-2005  02:42                      2,470  Ctrl_tree_pf.htc
   18-Jan-2005  02:41                     26,286  Ctrl_tree_pf.js
   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl
   18-Jan-2005  02:42                      3,115  Ctrl_view.htc
   18-Jan-2005  02:41                     73,451  Ctrl_view.js
   14-Dec-2004  20:57                     42,533  Ctrl_view.xsl
   18-Jan-2005  20:00  6.5.7232.70     1,086,464  Davex.dll        
   18-Jan-2005  02:41                      6,183  Dlg_anr.js
   23-Aug-2004  18:59                      6,915  Dlg_editname.js
   18-Jan-2005  02:41                     22,901  Dlg_editrule.js
   18-Jan-2005  02:41                      4,184  Dlg_editsignature.js
   18-Jan-2005  02:41                     19,095  Dlg_gal.js
   23-Aug-2004  18:59                      6,035  Dlg_gallookup.js
   18-Jan-2005  02:41                      7,137  Dlg_junk.js
   18-Jan-2005  02:41                      4,942  Dlg_movecopy.js
   18-Jan-2005  02:41                      2,963  Dlg_newfolder.js
   18-Jan-2005  02:41                     18,270  Dlg_options.js
   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js
   18-Jan-2005  02:41                     27,575  Dlg_reminder.js
   18-Jan-2005  02:41                      9,487  Dlg_rules.js
   18-Jan-2005  02:41                     15,404  Dlg_spell.js
   18-Jan-2005  02:41                     22,594  Dlg_taskrecurrence.js
   05-Aug-2004  01:59                      9,893  Dl_appointment.js
   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js
   18-Jan-2005  02:41                      4,380  Dl_composecommon.js
   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js
   18-Jan-2005  02:41                      6,165  Dl_contact.js
   05-Aug-2004  01:59                      3,687  Dl_folderview.js
   18-Jan-2005  02:41                      3,788  Dl_junk.js
   18-Jan-2005  02:41                      7,357  Dl_misc.js
   18-Jan-2005  02:41                      5,441  Dl_options.js
   05-Aug-2004  01:59                     13,263  Dl_task.js     
   18-Jan-2005  20:00  6.5.7232.70     2,567,168  Exoledb.dll      
   05-Aug-2004  01:59                      4,141  Frm_attach.js
   18-Jan-2005  02:41                     28,843  Frm_composeappt.js
   18-Jan-2005  02:41                     14,381  Frm_composecdl.js
   18-Jan-2005  02:41                     27,724  Frm_composecontact.js
   18-Jan-2005  02:41                     14,464  Frm_composenote.js
   18-Jan-2005  02:41                     10,429  Frm_composepost.js
   18-Jan-2005  02:41                     31,404  Frm_composetask.js
   17-Jan-2005  13:11                      6,319  Frm_forwardmeeting.js
   05-Aug-2004  01:59                        493  Frm_logoff.js
   18-Jan-2005  02:41                     25,359  Frm_mimecommon.js
   18-Jan-2005  02:41                     49,641  Frm_mimenote.js
   18-Jan-2005  02:41                      4,314  Frm_mimepreviewpane.js
   18-Jan-2005  02:41                      2,418  Frm_previewpane.js
   18-Jan-2005  02:41                     11,328  Frm_readappt.js
   18-Jan-2005  02:41                      6,099  Frm_readnote.js
   18-Jan-2005  02:41                      4,984  Frm_readpost.js
   18-Jan-2005  02:41                      3,448  Frm_readreports.js
   18-Jan-2005  02:41                      5,068  Frm_readtask.js
   18-Jan-2005  02:42                      1,932  Owaprint.css
   18-Jan-2005  02:42                     10,499  Owastyle.css
   18-Jan-2005  02:42                      1,702  Owastyledl.css
   18-Jan-2005  20:42  5.3.18.6          316,664  Setupmcl.exe     
   18-Jan-2005  02:42                      1,060  Sps.css
   05-Aug-2004  01:59                        216  Style-chs30.css
   17-Jan-2005  13:12                        203  Style-cht30.css
   05-Aug-2004  01:59                        222  Style-jpn30.css
   05-Aug-2004  01:59                        200  Style-kor30.css
   05-Aug-2004  01:59                        204  Style-large30.css
   05-Aug-2004  01:59                        204  Style30.css
   02-Jun-2004  23:58                      6,941  Tf_galfind.xsl
   02-Jun-2004  23:58                     11,610  Tf_messages.xsl
   02-Jun-2004  23:58                     10,677  Tf_twoline.xsl
   18-Jan-2005  02:41                      1,501  Util_addrval.js
   05-Aug-2004  01:59                      4,293  Util_buttons.js
   18-Jan-2005  02:41                      3,438  Util_calendar.js
   18-Jan-2005  02:42                        877  Util_calmessaging.htc
   18-Jan-2005  02:41                      8,747  Util_calmessaging.js
   18-Jan-2005  02:41                     16,992  Util_forms.js
   18-Jan-2005  02:41                      9,061  Util_mimemsg.js
   18-Jan-2005  02:41                     17,273  Util_owa.js
   18-Jan-2005  02:41                     14,167  Util_recipients.js
   18-Jan-2005  02:41                     27,763  Util_view.js
   19-Oct-2004  03:40                        598  View-webpage.gif
   18-Jan-2005  02:41                      8,134  Vw_calendar.js
   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css
   18-Jan-2005  02:41                        636  Vw_calendarpart.js
   18-Jan-2005  02:41                      1,938  Vw_contact.js
   18-Jan-2005  02:41                      2,659  Vw_dumpster.js
   18-Jan-2005  02:41                      9,646  Vw_message.js
   05-Aug-2004  01:59                      1,612  Vw_messagepart.js
   18-Jan-2005  02:41                     34,462  Vw_navbar.js
   18-Jan-2005  02:41                      8,926  Vw_search.js
   18-Jan-2005  02:42                      5,333  Vw_task.js
   18-Jan-2005  02:42                      3,483  Vw_taskpart.js
   18-Jan-2005  02:40  6.5.7232.70     5,181,440  Wmtemplates.dll

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Workaround

You will not receive this error message if you use the reach version of Outlook Web Access.

For more information about the two versions of Outlook Web Access, click the following article numbers to view the articles in the Microsoft Knowledge Base:
310594 How to hard code the reach client for Internet Explorer 5.0 and later
327675 How to increase Outlook Web Access performance

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

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More information

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the new naming schema for Exchange Server software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

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Keywords: KB890633, kbbug, kbfix, kbexchange2003presp2fix, kbhotfixserver, kbqfe, kbautohotfix

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Article Info
Article ID : 890633
Revision : 7
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 318