To resolve this problem, you must install a hotfix. After you install the hotfix, you must configure the value of the imap4svc/1 metabase key so that you can exclude folders in an IMAP e-mail client. For the hotfix and the configuration to work, the user must first access the mailbox by using Outlook Web Access.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
This hotfix requires Microsoft Exchange Server 2003 Service Pack 1.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
03-Dec-2004 23:51 6.5.7232.56 82,432 Eximap4.dll
03-Dec-2004 23:51 6.5.7232.56 21,504 Expop3.dll
03-Dec-2004 23:51 6.5.7232.56 23,040 Exproto.dll
03-Dec-2004 23:51 6.5.7232.56 27,648 Febecfg.dll
03-Dec-2004 23:51 6.5.7232.56 19,968 Iisif.dll
03-Dec-2004 23:51 6.5.7232.56 131,072 Iisproto.dll
03-Dec-2004 23:51 6.5.7232.56 56,320 Imap4be.dll
03-Dec-2004 23:51 6.5.7232.56 122,368 Imap4fe.dll
03-Dec-2004 23:51 6.5.7232.56 119,808 Imap4svc.dll
03-Dec-2004 23:51 6.5.7232.56 107,520 Imapadm.dll
03-Dec-2004 23:51 6.5.7232.56 7,168 Imapapi.dll
03-Dec-2004 23:52 6.5.7232.56 23,552 Letadata.dll
03-Dec-2004 23:51 6.5.7232.56 107,520 Pop3adm.dll
03-Dec-2004 23:51 6.5.7232.56 7,168 Pop3api.dll
03-Dec-2004 23:52 6.5.7232.56 26,112 Pop3be.dll
03-Dec-2004 23:52 6.5.7232.56 12,288 Pop3fe.dll
03-Dec-2004 23:51 6.5.7232.56 68,096 Pop3svc.dll
Configure the metabase key
To set the value for the imap4svc/1 metabase key and to initialize segmentation, follow these steps:
- Install the Mdutil.exe utility on your computer.
- Insert the Microsoft Windows 2000 CD into your CD drive.
- At the command prompt, type the following:
expand -r CD_drive_letter:\i386\mdutil.ex_ c:\winnt
- Enable hidden folders so that the excluded folders do not appear in the IMAP e-mail client. To do this, type the following at the command prompt:
mdutil set -dtype DWORD -path imap4svc/1 -prop 49886 -value 0
- Instruct your user to use Outlook Web Access to access the mailbox after you configure the metabase key.
Note To disable hidden folders so that the excluded folders do appear in the IMAP e-mail client, type the following at the command prompt:
mdutil set -dtype DWORD -path imap4svc/1 -prop 49886 -value 1